Global Logistics & Customer Operations Coordinator

ProTrans; San Luis Potosí; On-site; MXN 350,000 - 550,000; Full time

Job summary

ProTrans is seeking a Supply Chain Manager to manage transactional work on accounts, coordinating with carriers and internal teams to identify improvements and support day-to-day plant-level customer service. The SCM will help achieve ProTrans objectives by analyzing and developing supply chain solutions to enhance the customer experience.

The role requires interaction with border crossing teams, expedites, and internal support groups, with potential travel to customer locations within the

Qualifications

• Critical thinking and problem solving to resolve complex supply chain issues.
• Strong customer service focus and ability to communicate with internal teams and customers.
• Excellent time management and ability to handle multiple tasks in a fast-paced environment.
• Fluent communication in English; Spanish is a plus.

Responsibilities

• Communicate with TL and LTL carriers to confirm pickups, deliveries, exceptions, and perform check calls in ProTrans’ TMS system.
• Coordinate border crossing operations with the Border Crossing team and inform customers of customs deviations.
• Arrange expedited shipments as needed and coordinate with the Expedite team.
• Assist customer plants with daily operational issue resolution and report on performance issues.
• Ensure reporting is distributed daily, weekly, and monthly.

Skills

Problem solving

Customer service

Time management

Communication

Bilingual English/Spanish

Education

Bachelor's degree in Logistics/Transportation or related field

Tools

Microsoft Office

BI tools

Job description

ProTrans is seeking a Supply Chain Manager to manage transactional work on accounts, coordinating with carriers and internal teams to identify improvements and support day-to-day plant-level customer service. The SCM will help achieve ProTrans objectives by analyzing and developing supply chain solutions to enhance the customer experience.

The role requires interaction with border crossing teams, expedites, and internal support groups, with potential travel to customer locations within the