Global Key Accounts Director

Flex; Guadalajara; On-site; MXN 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Competitive Salary

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Job summary

Flex is seeking a Director, Global Account Management in Guadalajara, North, to lead account strategies, develop and govern global client relationships, and drive P&L performance across multiple Flex sites.

Reporting to the VP, Global Account Management, you will own negotiations, pricing changes, contract renewals and ensure delivery excellence, with cross-functional teams aligned to maximize growth, profitability and customer satisfaction.

Qualifications

• BA/BS/MBA or equivalent work experience.
• Typically requires a minimum of 8 years of sales/account management experience.
• Demonstrates expert operations, technical and people and/or process skills as well as customer relationship skills.
• Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.

Responsibilities

• Set and Execute 3YP.
• Guide quarterly financial planning process with sites and hold up orgs.
• Comprehension of P&L and Balance Sheet on levers to improve.
• Set goals for specific accounts of controls.
• Price business in line with segment goals.
• Manage Customer escalations.
• Coordinate multiple sites and functions to exceed customers’ expectations.
• Owns results of Sales, Profit, and Inventory. In charge offer delivering growth and maintaining a Sugar Pipeline.
• Relationship management with Customer at executive / resolution-making levels.
• In charge of closing all commercial negotiations and client pricing changes including recovery of labor indexing and other inflationary costs.
• Accountable for projects/initiatives to maximize COP and drives site focus on efficiency programs.
• Segment relationship management and information flow, developing growth through pan-Flex contribution.
• In charge of contract renewals, changes and maintenance.
• Accountable for delivery on Customer Satisfaction and for Viewpoint scoring across all sites.
• In charge of improving communication and driving best practices across multi-sites.
• Ensures all client programs execute to contract, hitting key KPIs.
• Hold up of ITO versus quote, E&O management.
• Control of tracking risks on the business and reporting to Flex business accordingly.

Skills

Sales/Account management

P&L management

Client relationship management

Cross-site coordination

Contract negotiations

Education

BA/BS/MBA

Job description

Flex is seeking a Director, Global Account Management in Guadalajara, North, to lead account strategies, develop and govern global client relationships, and drive P&L performance across multiple Flex sites.

Reporting to the VP, Global Account Management, you will own negotiations, pricing changes, contract renewals and ensure delivery excellence, with cross-functional teams aligned to maximize growth, profitability and customer satisfaction.