Director, Global Account Management

Flextronics - The Flex Company; Región Centro; Presencial; MXN 1.200.000 - 2.400.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

MG61

Descripción de la vacante

Flex is seeking a Director, Global Account Management in Guadalajara, North, to lead account strategies, drive P&L performance, and maintain strategic customer relationships. You will coordinate across sites to deliver value, optimize pricing and delivery, and manage complex negotiations with high-level clients.

You will report to the VP, Global Account Management and own end-to-end account growth, COP improvements, and risk tracking, while mentoring teams and aligning with Flex goals.

Formación

• BA/BS/MBA or equivalent work experience.
• Typically requires a minimum of 8 years of sales/account management experience.
• Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
• Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
• Demonstrates detailed expertise in very complex functional/technical area or broad breadth of knowledge in multiple areas.
• Understands the strategic impact of the function across sites.

Responsabilidades

• Set and drive 3YP planning and guide quarterly financial planning across sites.
• Coordinate multiple sites and functions to exceed customers' expectations and manage sales, profit and inventory.
• Lead executive-level relationship management and close all commercial negotiations and pricing changes.
• Drive cost controls and efficiency initiatives and monitor COP improvements.
• Manage contract renewals, changes and maintenance across accounts.
• Oversee communication and best-practices across multi-site programs.
• Ensure programs meet contract terms and monitor ITO vs quote and E&O management.
• Track risks and report findings to Flex leadership.

Conocimientos

Customer relationship management

Strategic planning

Executive communication

Leadership

Educación

BA/BS/MBA or equivalent work experience

Descripción del empleo

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Director, Global Account Management located in Guadalajara, North. Reporting to the VP, Global Account Management, the Director of Global Account Management will be In‑charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance. P&L control for managing strategic accounts and will establish and maintain good strategic customer relationships in order to achieve maximum advantage for the company with the delivery of a quality product to its customers.

Responsibilities

• Set and Execute 3YP. Guide quarterly financial planning process with sites and hold up orgs. Comprehension of P&L and Balance Sheet on levers to improve. Set goals for specific accounts of controls. Price business in line with segment goals. Manage Customer escalations.
• Coordinate multiple sites and functions to exceed customers' expectations. Owns results of Sales, Profit, and Inventory. In charge offer delivering growth and maintaining a Sugar Pipeline.
• Relationship management with Customer at executive / resolution-making levels. In charge of closing all commercial negotiations and client pricing changes including recovery of labor indexing and other inflationary costs.
• Accountable for projects/initiatives to maximize COP and drives site focus on efficiency programs.
• Segment relationship management and information flow, developing growth through pan-Flex contribution. In charge of contract renewals, changes and maintenance.
• Accountable for delivery on Customer Satisfaction and for Viewpoint scoring across all sites. In charge of improving communication and driving best practices across multi-sites.
• Ensures all client programs execute to contract, hitting key KPIs. Hold up of ITO versus quote, E&O management.
• Control of tracking risks on the business and reporting to Flex business accordingly.

Qualifications

• BA/BS/MBA or equivalent work experience.
• Typically requires a minimum of 8 years of sales/account management experience.
• Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
• Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
• Demonstrates detailed expertise in very complex functional/technical area or broad breadth of knowledge in multiple areas.
• Understands the strategic impact of the function across sites.

What you’ll receive for the great work you provide

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.
• MG61

MG61 Job Category Sales - Marketing - Account Mgmt

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

Through the collective strength of ~150,000 team members across 30 countries and responsible, sustainable operations, Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career with Flex offers the opportunity to make a difference, invest in your growth, and build great products for our customers that improve people’s lives. Together, let’s create the extraordinary!