Global Freight Operations Specialist (Ocean & Air)

CMA CGM; Ciudad de México; On-site; MXN 540,000 - 860,000; Full time

Job summary

CEVA Logistics in Mexico City is seeking a Logistics Operations Professional to independently manage international freight forwarding across Ocean and Air import/export. You will coordinate bookings, monitor shipments, prepare documentation, and liaise with customers to ensure on-time, compliant delivery.

Experience in contract logistics and a customer-focused mindset will support continuous improvement and cross-functional teamwork within the SSC.

Qualifications

• Bachelor’s degree in International Business
• International Trade/Business Administration

Responsibilities

• Manage end-to-end Ocean and Air Import & Export shipments
• Coordinate bookings, transportation arrangements, shipment tracking, and milestone updates with carriers, agents, vendors, and customers
• Review, prepare, and validate shipping and customs documentation to ensure compliance with international trade and regulatory requirements
• Maintain proactive communication with customers and stakeholders regarding shipment status, delays, escalations, and operational solutions
• Resolve operational issues, service failures, and documentation discrepancies with a solution-oriented and customer-focused approach
• Ensure operational KPIs, productivity targets, service quality standards, and SOP compliance are consistently achieved
• Support continuous improvement initiatives by identifying process gaps, recommending efficiencies, and contributing to operational excellence projects
• Collaborate cross-functionally with Customer Service, Sales, Pricing, Finance, Customs, and Leadership teams to ensure seamless freight forwarding operations and high customer satisfaction

Education

Bachelor’s degree in International Business

International Trade/Business Administration

Job description

CEVA Logistics in Mexico City is seeking a Logistics Operations Professional to independently manage international freight forwarding across Ocean and Air import/export. You will coordinate bookings, monitor shipments, prepare documentation, and liaise with customers to ensure on-time, compliant delivery.

Experience in contract logistics and a customer-focused mindset will support continuous improvement and cross-functional teamwork within the SSC.