Global Export CX & Logistics Specialist

Solstice Advanced Materials; México; Sur place; MXN 600 000 - 900 000; Plein temps

Résumé du poste

Solstice Advanced Materials is seeking an Exp Cust Exp Professional to drive operational excellence and enhance the customer experience in a Mexico-based role. You will collaborate with cross-functional teams and senior leadership to identify areas for improvement and implement strategies that optimize processes.

You will directly impact customer satisfaction, streamline operations, and foster a culture of continuous improvement within the export and logistics functions.

Qualifications

• 4+ years in Customer Experience and Logistics.
• English proficiency required.
• Experience with shipping processes and exports documentation.

Responsabilités

• Serve as the primary contact for export inquiries, order status, and shipment updates.
• Coordinate with logistics providers, brokers, warehouses and internal teams to ensure timely shipments.
• Monitor export documentation requirements and ensure compliance with international trade regulations.
• Proactively communicate delays, risks or service disruptions to customers and stakeholders.
• Investigate and resolve customer complaints, shipment discrepancies, and service issues.
• Collaborate with Supply Chain, Planning, Sales and Transportation teams to improve customer experience and operational performance.
• Track and analyze KPIs related to customer satisfaction, on-time delivery, and order accuracy.
• Identify process improvement opportunities and support continuous improvement initiatives.
• Maintain accurate records and documentation within company systems.

Connaissances

CX Management

Logistics

Shipping Processes

Export Documentation

ERP/CRM SAP Salesforce

English Proficiency

Multicultural Teams

Customer Experience

Formation

Bachelor's degree in Business Administration, Supply Chain, Logistics, International Trade

Outils

SAP

Salesforce

Description du poste

Solstice Advanced Materials is seeking an Exp Cust Exp Professional to drive operational excellence and enhance the customer experience in a Mexico-based role. You will collaborate with cross-functional teams and senior leadership to identify areas for improvement and implement strategies that optimize processes.

You will directly impact customer satisfaction, streamline operations, and foster a culture of continuous improvement within the export and logistics functions.