Customer Experiencie Consultant

APM Terminals; Ciudad de México; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Maersk in Mexico City is seeking a CX Representative to deliver world-class service through inbound and outbound calls, resolving last-mile delivery issues with clear communication and empathy. You will work with customers, delivery teams, stores and warehouses to keep operations smooth and the customer experience positive.

Requirements include a High School Diploma, 2 years in a contact center or similar, basic ERP and advanced Excel, English level B1–B2, and strong verbal and written skills.

Formación

• High School Diploma or equivalent required.
• 2 years in contact center, forwarder, or customs brokerage.
• Intermediate ERP and Excel (Pivot Tables & Formulas).
• English level between B1 and B2.
• Strong verbal and written communication and time management.

Responsabilidades

• Provide world-class service.
• Inbound/Outbound Calls
• Customer Service
• Multichannel resolution of last mile delivery problems
• Coordinate communication between customers, delivery teams, stores and warehouses

Conocimientos

Customer service

Communication

Multitasking

Time management

Presentations

Stakeholder management

Self-motivation

Educación

High School Diploma or Equivalent

Herramientas

ERP

Excel

Descripción del empleo

Join the wave of growth at Maersk! We're not just a company, we're a movement. With a vision larger than the ocean, we're on a mission to connect and simplify our customers' supply chains as a true integrator of container logistics. And we need talented individuals like you to make it happen! Embark on a journey with us—where your passion will navigate the future of global commerce.

The Deal

The CX Representative provides world-class customer service through inbound and outbound calls, handling about 60 calls per day. They resolve last-mile delivery issues using effective communication, empathy, and problem-solving skills. The role requires attention to detail, time management, adaptability, and conflict resolution while coordinating between customers, delivery teams, stores, and warehouses to ensure seamless operations and a positive customer experience.

Key Responsibilities

• Provide world class service
• Inbound/Outbound Calls
• Customer Service
• Multichannel Resolution of last mile delivery problems
• Coordinate communication between customers, delivery teams, stores and/or warehouses

The Basics

• Academic Background: High School Diploma or Equivalent
• Job Experience Years of Experience: 2 years in Contact Center, Forwarder or Customs Brokerage Firm
• Software: ERP and Excel Intermediate (Pivot Tables & Formulas)
• Technical Skills: Handle 60 Daily Calls (average)
• English Level: B1-B2
• Competencies: Good Verbal Written and Presentation Skills
• Multitasking
• Time management
• Self-Motivated
• Stakeholder Management
• Customer focused

*Please consider that as per country regulations due to foreigners’ employment legal guideline, from now on we can only consider Mexican Workers for our Americas Hub in Mexico City.

What we offer

At Maersk, we offer exciting global career opportunities that enhance your skills through our award-winning, diversity-focused talent development programs. Our dynamic work environment keeps you energized and motivated, as you join a values-driven, diverse, and passionate team that truly supports one another. We are dedicated to fostering a culture of fairness, respect, responsibility, and care for our business and customers. With competitive compensation and benefits, our globally recognized talent policies ensure continuous investment in your personal and professional growth. We value diversity as a source of strength and are committed to helping you unlock your full potential as part of our high-performing teams.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.