CAS Customer Service Representative

Matthey; Santiago de Querétaro; On-site; MXN 240,000 - 320,000; Full time

Benefits offered by this job

Retirement savings

Share plans

Saving accounts

House saving funds

Life and disability insurance

Commuter allowances and loans

Medical plans / health assessments

Fitness discounts

Job summary

Johnson Matthey Plc in Querétaro is hiring a CAS Customer Service Representative to act as the primary contact for customers, manage orders in SAP, and coordinate shipments globally.

The role requires collaboration across Sales, S&OP, Engineering, Quality, Warehouse, and Commercial teams, with a focus on on-time delivery and regulatory compliance. This position is office-based in Queretaro and offers retirement savings, share plans, and health benefits.

Qualifications

• Bachelor’s degree preferred in Logistics, Industrial Engineering, or related field.
• Experience in manufacturing operations and familiarity with MRP/ERP systems.
• Knowledge of INCOTERMS, inventory control, and international shipping procedures.
• Strong problem-solving skills and ability to manage multiple priorities.
• Customer-focused mindset with excellent communication skills.

Responsibilities

• Be the Customer Champion: serve as the primary contact for inquiries, order status, shipment coordination and delivery issues.
• Process and manage sales orders accurately within SAP for timely execution.
• Collaborate with Sales, S&OP, Engineering, Quality, Warehouse, and Commercial teams.
• Review demand variances and reflect signals in ERP/MRP system.
• Track on-time delivery performance, analyze delays, and escalate as needed.
• Coordinate domestic and international shipments including toll manufacturing operations.
• Ensure proper documentation, accurate tariff codes and licenses for international shipments.
• Follow environmental, health and safety regulations and company policies.

Education

Bachelor’s degree in Logistics/Industrial Engineering or related field

Tools

SAP

MRP/ERP systems

Job description

Job Title

CAS Customer Service Representative

Location: Queretaro

The role

• Be the Customer Champion: Serve as the primary point of contact for customer inquiries, order status updates, shipment coordination, and delivery-related issues, ensuring a high level of customer satisfaction.


• Order Management: Process and manage sales orders accurately and efficiently within SAP, ensuring timely execution and alignment with customer requirements.


• Collaborate Across Teams: Collaborate with Sales, S&OP, Engineering, Quality, Warehouse, and Commercial teams to meet customer demands.


• Demand Management: Review demand variances and ensure demand signals are properly reflected in the ERP/MRP system.


• Monitor & Report: Track on-time delivery performance, analyze reasons for delays, and upscale issues when needed.


• Outbound Dispatch Planning: Coordinate domestic and international shipments from JM manufacturing sites and third-party warehouses, including toll manufacturing operations. Ensure timely dispatch while balancing customer requirements and transportation efficiency.


• Customs & Duty Compliance: Ensure proper documentation, accurate tariff codes, and all required licenses are in place for international shipments


• Ensure Compliance: Follow all environmental, health, and safety regulations and company policies. S Customer Service Representative, you will help drive our goals by:

Key skills that will help you succeed in this role

• Bachelor’s degree (Logistics, Industrial Engineering, or related field preferred).


• Experience in manufacturing operations and familiarity with MRP/ERP systems.


• Knowledge of INCOTERMS, inventory control, and international shipping procedures.


• Strong problem‑solving skills and ability to manage multiple priorities.


• Customer‑focused mindset with excellent communication skills.

What we offer

• Retirement savings


• Share plans


• Saving accounts


• House saving funds


• Life and disability insurance


• Commuter allowances and loans


• Medical plans / health assessments


• Fitness discounts

Closing date for applications

This job advertisement will be posted for a minimum of 2 weeks, early application is advised.

#LI-TR1

For any queries or accessibility requirements, please contact [e-mail]. We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience.

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.