Global Customer Experience Lead - Exports

Bacardi-Martini; México; A distancia; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Pay Package

Flexible work arrangements

Retirement/Pension Plan

Medical Insurance

Career Development programs

Travel Discounts

Descripción de la vacante

Bacardi is seeking a Customer Service Representative to join the Operations team, acting as a key partner between customers, markets and Supply Chain across the Central America region. The role focuses on coordinating export orders, improving processes and maintaining exceptional service levels with stakeholders in multiple markets.

Candidates should be passionate about customer service, results-driven and adept at building strong relationships across Supply Chain, Finance, Commercial and

Formación

• Passion for customer service and a results-oriented mindset.
• Ability to build strong relationships with multiple stakeholders.
• Experience coordinating export order management and collaborating with Supply Chain, Finance, Commercial and Operations.

Responsabilidades

• Coordinate the end-to-end export order management process to ensure operational excellence.
• Manage customer claims and drive continuous improvement initiatives.
• Collaborate with Supply Chain, Finance, Commercial and Operations teams to deliver high service levels across markets.
• Support regional teams across Central America with cross-cultural communication and problem-solving.

Descripción del empleo

Bacardi is seeking a Customer Service Representative to join the Operations team, acting as a key partner between customers, markets and Supply Chain across the Central America region. The role focuses on coordinating export orders, improving processes and maintaining exceptional service levels with stakeholders in multiple markets.

Candidates should be passionate about customer service, results-driven and adept at building strong relationships across Supply Chain, Finance, Commercial and