Global Cargo Claims Administrator - Mexico

CMA CGM; Ciudad de México; On-site; MXN 420,000 - 620,000; Full time

Job summary

CEVA Logistics, part of CMA CGM Group, seeks a Claims Management Administrator in Mexico to oversee cargo claims end-to-end, ensuring timely resolution and compliance with contractual obligations. The role requires autonomous handling of investigations, stakeholder communications, and financial settlements for global clients across regions.

The position involves coordination with operations, finance, and account managers, plus ongoing reporting and process improvements to drive efficiency and

Responsibilities

• Manage assigned cargo claims from initial review through to final resolution.
• Evaluate the validity of claims and determine liability based on contractual terms and supporting documentation.
• Maintain proactive communication with operations, account managers, customers, and other external stakeholders to drive claim resolution.
• Ensure all claim records in internal systems are accurate, complete, and up to date.
• Initiate and manage subrogation processes against carriers or third parties where applicable.
• Prepare and issue settlement offers aligned with contractual liability and internal guidelines.
• Coordinate with the Finance department on claim payment processing and ensure timely closure.
• Monitor claim progress to ensure compliance with deadlines and service levels.
• Prepare and present claim reports for customers and internal stakeholders, including trend analysis and summaries of key issues identified.
• Identify recurring issues and support continuous improvement initiatives within the claims process.

Job description

CEVA Logistics, part of CMA CGM Group, seeks a Claims Management Administrator in Mexico to oversee cargo claims end-to-end, ensuring timely resolution and compliance with contractual obligations. The role requires autonomous handling of investigations, stakeholder communications, and financial settlements for global clients across regions.

The position involves coordination with operations, finance, and account managers, plus ongoing reporting and process improvements to drive efficiency and