Gerente de Hotel de Lujo en Naucalpan

Placements24; San Bartolo Naucalpan Centro; On-site; MXN 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Health insurance

Dining discounts

Professional development

Discounted hotel stays

Job summary

Placements24 seeks a seasoned Gerente de Hotel de Lujo to oversee operations at a premier hotel in Naucalpan, State of Mexico. Lead front desk, housekeeping, F&B, and maintenance while guiding strategy to elevate guest experience and profitability.

The role requires 5+ years in luxury hotel management, strong financial targets achievement, and fluency in English and Spanish. Flexible hours including nights and weekends are expected, with focus on service excellence.

Qualifications

• Minimum of 5 years of progressive experience in hotel management, with a significant portion in a luxury segment.
• Proven track record of successfully managing hotel operations and achieving financial targets.
• Excellent leadership, communication, and interpersonal skills.
• Fluency in English and Spanish is essential.
• Strong understanding of hotel operations software and management systems.
• Ability to work flexible hours, including nights, weekends, and holidays as required.

Responsibilities

• Oversee all daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
• Develop and implement strategic plans to improve guest satisfaction, operational efficiency, and profitability.
• Manage and motivate a diverse team of hospitality professionals, fostering a culture of service excellence.
• Ensure compliance with all health, safety, and legal regulations.
• Control budgets, manage expenses, and identify opportunities for cost savings.
• Maintain strong relationships with guests, vendors, and local community stakeholders.
• Implement and monitor quality standards across all departments.
• Develop and execute marketing and sales strategies to maximize occupancy and revenue.
• Handle guest complaints and resolve issues promptly and professionally.
• Conduct regular performance reviews and provide constructive feedback to staff.

Skills

Leadership

Communication

Interpersonal skills

Budgeting

Cost control

Guest service

Strategic thinking

Team leadership

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Tools

Hotel management software

Job description

About the Role

Our client, a distinguished hospitality group, is seeking an experienced and dynamic Gerente de Hotel de Lujo to oversee operations at their premier establishment located in the vibrant area of Naucalpan, State of Mexico . This pivotal role demands exceptional leadership skills and a deep understanding of the hospitality industry to ensure unparalleled guest experiences and optimize hotel performance. The ideal candidate will be a strategic thinker, adept at managing diverse teams and driving operational excellence in a fast-paced environment. This is a unique opportunity to shape the future of a renowned hotel and contribute to its continued success.

Key Responsibilities

• Oversee all daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
• Develop and implement strategic plans to improve guest satisfaction, operational efficiency, and profitability.
• Manage and motivate a diverse team of hospitality professionals, fostering a culture of service excellence.
• Ensure compliance with all health, safety, and legal regulations.
• Control budgets, manage expenses, and identify opportunities for cost savings.
• Maintain strong relationships with guests, vendors, and local community stakeholders.
• Implement and monitor quality standards across all departments.
• Develop and execute marketing and sales strategies to maximize occupancy and revenue.
• Handle guest complaints and resolve issues promptly and professionally.
• Conduct regular performance reviews and provide constructive feedback to staff.

Requirements

• Minimum of 5 years of progressive experience in hotel management, with a significant portion in a luxury segment.
• Proven track record of successfully managing hotel operations and achieving financial targets.
• Excellent leadership, communication, and interpersonal skills.
• Strong understanding of hotel operations software and management systems.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Ability to work flexible hours, including nights, weekends, and holidays as required.
• Fluency in English and Spanish is essential.
• Demonstrated ability to manage budgets and control costs effectively.
• Knowledge of local market trends and competitor analysis.
• Passion for delivering exceptional customer service.

Benefits

• Our client offers a competitive salary package and a comprehensive benefits program.
• This includes health insurance, paid time off, retirement savings plan, and opportunities for professional development and career advancement within a leading hospitality brand.
• Employees will also benefit from discounted hotel stays and dining privileges.
• The opportunity to work in a stimulating and rewarding environment within Naucalpan, State of Mexico .