Field Representative Automotive

CHEP Automotive Mexico, SA de CV; México; A distancia; MXN 450.000 - 650.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Remote

Descripción de la vacante

CHEP is hiring a Field Account Representative Automotive in Mexico, offering fully remote work and a chance to manage automotive customer portfolios across the country. You will lead onboarding, build relationships, monitor performance, and coordinate with Logistics and Operations.

The ideal candidate has experience in Account Management, Customer Operations or Logistics, strong analytical and communication skills, fluency in English and Spanish, and willingness to travel 40-50% within Mexico.

Formación

• Experience in Account Management, Customer Operations, Logistics, or related fields.
• Strong analytical and communication skills.
• Willingness to travel 40-50% within Mexico and work in a fast-paced environment.

Responsabilidades

• Lead the resolution of complex and critical customer inquiries, delivering first-level support and guiding customers through service solutions, system navigation, and business processes.
• Collaborate with internal stakeholders (e.g., Key Account Management, Finance, Operations) to troubleshoot and resolve customer issues, conducting root cause analysis and implementing long-term corrective actions.
• Oversee the resolution of billing disputes and discrepancies, ensuring accuracy in ERP systems and clear communication of outcomes to customers.
• Monitor customer account performance, utilizing control and financial reports to identify discrepancies, trends, and opportunities for process optimization.
• Maintain accurate customer records and service-related data within CRM systems, ensuring timely and accurate completion of tasks and adherence to key performance metrics.
• Support customer engagement initiatives by coaching team members, providing feedback, and fostering a positive customer experience through proactive communication and quality monitoring.
• Proactively manage high-priority issues related to service delivery and order fulfilment, working closely with internal teams such as Logistics and Operations to minimize impacts and keep customers informed.
• Contribute to continuous improvement efforts by identifying areas for operational enhancements, streamlining processes, and ensuring alignment with customer service best practices.

Conocimientos

Account Management

Customer Operations

Customer Service

Logistics

Supply Chain

Herramientas

SAP

Salesforce

Excel Reporting

Descripción del empleo

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description Key Responsibilities May Include

• Lead the resolution of complex and critical customer inquiries, delivering first-level support and guiding customers through service solutions, system navigation, and business processes.
• Collaborate with internal stakeholders (e.g., Key Account Management, Finance, Operations) to troubleshoot and resolve customer issues, conducting root cause analysis and implementing long-term corrective actions.
• Oversee the resolution of billing disputes and discrepancies, ensuring accuracy in ERP systems and clear communication of outcomes to customers.
• Monitor customer account performance, utilizing control and financial reports to identify discrepancies, trends, and opportunities for process optimization.
• Maintain accurate customer records and service-related data within CRM systems, ensuring timely and accurate completion of tasks and adherence to key performance metrics.
• Support customer engagement initiatives by coaching team members, providing feedback, and fostering a positive customer experience through proactive communication and quality monitoring.
• Proactively manage high-priority issues related to service delivery and order fulfilment, working closely with internal teams such as Logistics and Operations to minimize impacts and keep customers informed.
• Contribute to continuous improvement efforts by identifying areas for operational enhancements, streamlining processes, and ensuring alignment with customer service best practices.

Be part of this amazing team as a Field Account Representative Automotive to support and grow our automotive customer portfolio across Mexico. This is an exciting opportunity for a highly autonomous professional who thrives in customer-facing environments, enjoys solving complex operational challenges, and is eager to make a direct impact on customer satisfaction and business growth.

What You’ll Do

• Lead the implementation and onboarding of new customer programs.
• Build and maintain strong relationships with customer stakeholders across multiple locations.
• Monitor account performance, identify opportunities, and proactively resolve operational challenges.
• Partner with cross-functional teams to deliver exceptional customer experiences.
• Conduct regular customer visits, business reviews, and operational assessments.
• Drive customer satisfaction while balancing business objectives and operational priorities.

What We’re Looking For

• Experience in Account Management, Customer Operations, Customer Service, Logistics, Supply Chain, or related fields.
• Strong analytical and problem-solving skills.
• Ability to work independently in a fast-paced environment.
• Experience with business systems such as SAP, Salesforce, and advanced Excel reporting.
• Excellent communication and presentation skills.
• Fluent English and Spanish.
• Willingness to travel approximately 40-50% within Mexico.

Why Join Us?

At CHEP, you'll be part of a global organization that values innovation, collaboration, customer excellence, and continuous improvement. You'll work with leading automotive customers, gain exposure to cross-border operations, and play a key role in supporting the future growth of our business across North America.

Remote Type

Fully Remote

Skills to Succeed in the Role

• Adaptability, Building Rapport, Commercial Sustainability, Continuous Process Improvement, Customer Experience (CX), Customer Support, Data Storytelling, Empathy, Experimenting, Our Business, Problem Resolution, Sales Communications, Taking Ownership, Teamwork, Understand Customers

We are an Equal Opportunity Employer

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.