GenAI Compliance & Delivery Ops Associate

Scale AI; Ciudad de México; Presencial; MXN 350.000 - 550.000; Jornada completa

Descripción de la vacante

Scale AI is seeking a GenAI Compliance Operations & Programs Associate to partner with the GenAI Customer Compliance Manager. You will own execution, coordination, and delivery integration across Delivery, Ops, and Legal, embedding compliance early in projects and tracking risk and SLA adherence.

You will help translate risk mitigation into repeatable workflows, maintain dashboards, and support audit readiness and access governance, enabling scalable GenAI delivery.

Formación

• 1-3 years of experience in operations, program management, compliance, or GenAI/technical delivery environments.
• Must be local to Mexico with advanced English speaking skills
• Bachelor's degree required; preferred fields include Business Administration, Operations Management, Information Systems, or Public Policy.
• Direct experience supporting or operating within GenAI/AI delivery workflows strongly preferred.
• Working knowledge of basic legal/compliance concepts (privacy, copyright, data handling).
• Proven ability to triage, prioritize, and manage high-volume workflows.
• Strong cross-functional collaboration skills, especially with Legal, Ops, Product, and Engineering.
• Experience with data tools and dashboards (e.g., Redash or similar).
• Basic understanding of SQL (e.g., able to build and run basic queries)
• High attention to detail and strong operational follow-through.

Responsabilidades

• Manage end-to-end compliance review workflows for GenAI projects — from early-stage intake through review, approval, launch, and verification — in close partnership with Engagement Management and Delivery.
• Evaluate incoming work for compliance risk signals (e.g., data sensitivity, copyright exposure, privacy concerns); triage and prioritize requests for Legal based on risk, scope, and delivery timelines.
• Partner with Engagement Management to translate and execute risk mitigation at both the project and customer level, gather operational input to develop and prioritize systematic compliance controls, and train/educate Ops stakeholders on common or emerging compliance risks.
• Ensure Legal receives clear, structured, and actionable context; coordinate reviewers across Legal and internal teams to support SLA adherence.
• Identify workflow friction points and contribute to improving processes, templates, and prioritization frameworks.
• Maintain dashboards to track throughput, bottlenecks, SLAs, and risk trends.
• Support Engineering and Ops in developing and implementing scalable risk mitigation solutions.
• Operationalize solutions into repeatable workflows aligned with delivery processes.
• Monitor adoption and effectiveness; escalation gaps or risks as needed.
• Support audit readiness activities including evidence collection and documentation under the direction of the Customer Compliance Manager.
• Assist in preparing audit packages and tracking progress toward readiness milestones.
• Support audit remediation efforts and follow-through.
• Manage day-to-day access governance across systems and sensitive datasets (including Redash and internal/external Google Groups).
• Execute quarterly access reviews and cleanup processes in alignment with policies set by the Customer Compliance Manager.
• Enforce and standardize permissions and operational controls; flag anomalies for escalation.

Conocimientos

Operations experience

English proficiency

Cross-functional collaboration

Data analysis

SQL basics

Educación

Bachelor's degree

Herramientas

Redash

Descripción del empleo

Scale AI is seeking a GenAI Compliance Operations & Programs Associate to partner with the GenAI Customer Compliance Manager. You will own execution, coordination, and delivery integration across Delivery, Ops, and Legal, embedding compliance early in projects and tracking risk and SLA adherence.

You will help translate risk mitigation into repeatable workflows, maintain dashboards, and support audit readiness and access governance, enabling scalable GenAI delivery.