GBS Hub Leader, Mexico City

6240 Magnum ICC MX S.DE R.L.DE; Buenavista; On-site; MXN 2,000,000 - 3,200,000; Full time

Job summary

Magnum Ice Cream is establishing a new Regional GBS Hub in Mexico City. The role leads design, build, and delivery of the hub, partnering with global process owners to streamline processes and drive automation for superior service.

You will lead continuous improvement while ensuring regulatory compliance and cost targets, and act as the hub's external face to key stakeholders. You will recruit, develop and manage a high‑performing team, participate in leadership discussions, and help shape

Qualifications

• Relevant Masters Degree or relevant experience
• Advanced Lead Practitioner / Black Belt certified (or equivalent experience)
• Fluent in English language; additional languages a plus

Responsibilities

• Define, design, build and implement the Regional Hub for GBS in Mexico City.
• Collaborate with Global Process Owners to improve processes and automate workflows.
• Deliver continuous improvement with KPI‑driven performance and operational excellence.
• Represent the Magnum Ice Cream GBS Hub to stakeholders including local authorities.
• Recruit and develop a best‑in‑class GBS team and manage leadership and projects.

Job description

Life tastes better with ice cream With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. What truly sets us apart is how we work. We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

Scope:

Regional Americas

Reports to:

GBS Operations and Strategy Lead

Location:

Mexico City, Mexico

Terms & Conditions:

Local terms

ABOUT GLOBAL BUSINESS SERVICES:

A hub for future-fit capability, expertise and superior solutions to unlock speed, simplicity and operational agility. This is your chance for a ‘once in a lifetime’ career experience, playing a part in the creation of a fully independent, new Ice Cream organization. As part of this set‑up, Magnum Ice Cream will establish a future‑fit and innovative GBS organization, partnering with multiple business functions across a global footprint to optimize processes, unlock business savings, and operational efficiency. The GBS organization will partner key business functions including Finance, Enterprise Solutions and Information Technology, Procurement, Supply Chain, HR, Marketing, Customer Development and Sales, and Sustainability. A significant proportion of GBS roles will be based in our Global Hub in Pune, India, with supporting spokes to be established in the Americas and Europe.

JOB PURPOSE:

In this role, you will be responsible for defining, designing, growing and implementing the Regional Hub for GBS for Magnum Ice Cream in Mexico City. Reporting to the GBS Operations and Strategy Lead, you will be part of the definition of the organizational blueprint and delivery pillars to be facilitated from Mexico City and will ensure sufficient and timely onboarding of employees, processes, tools and systems. This is a unique opportunity to be part of a new greenfield GBS hub, which will require a “hands‑on” approach throughout. Once established, you will be the internal and external face of the hub, and will be responsible for establishing a culture of continuous improvement, ensuring customer/client centricity and operational excellence to deliver best‑in‑class services, achieve financial cost targets, and maintain regulatory and quality compliance. The role holder will also be part of the Global and Local leadership team, responsible for representing the hub/Magnum Ice Cream with key stakeholders including local authorities.

KEY RESPONSIBILITIES:

• Supporting the define, design, build and implementation phases of the organizational blueprint for the Hub in including leadership of all relevant project and operations activities.
• Work closely with the functions and Global Process Owners / Functional Service Leaders to improve processes and ways of working (e.g. through automation) to unlock simplicity, speed and agility to better serve Magnum Ice Cream customers/clients.
• Deliver continuous improvement, underpinned by a robust problem solving and knowledge management methodology, establishing relevant KPIs to deliver exceptional performance, striving for excellence in day‑to‑day operations.
• Be a key representative for the Magnum Ice Cream GBS Hub, including maintaining positive relationships with key stakeholders including local authorities.
• Be responsible for quality and regulatory compliance, and lead related improvement projects.
• Recruit and build a best‑in‑class GBS hub organization, including on‑going talent development and line management.
• Be a member of the GBS Leadership Team, engaging in wider agenda to steer, challenge or drive overarching strategy‑into‑action, specifically supporting to map key deliverables, dependencies, opportunities and risks within the hub.
• Support to lead/manage related transformation projects, budget and cost management related to transition and/or hub activation, line management including direct reports and dotted lines.

WHAT YOU NEED TO SUCCEED:

• 10+ years leading GBS / shared services hubs or operating organizations with cross domain experiences 5+ years in a senior management position, leading 100+ individuals

Advantage:

• Experience in product management / supply chain / credit & collection
• Experience in setting up a new organization
• Experience leading within an international organization

Competencies:

• Exceptional ability to manage complexity; including competing priorities, risk management, and interdependency management
• Passion for continuous improvement; challenging the status quo, efficient problem solving, driver of high performance
• Experience creating detailed process maps, e.g. value stream mapping
• Strong stakeholder management skills; able to effectively deal with resistance and conflicts, build strong relationships, and establish trust
• Demonstrated leadership skills; able to build, motivate and lead teams in an international context
• Highly analytical and structured customer centric behavior; excellence eye for detail, hands‑on mentality, and ability to work under pressure to strict deadlines

Qualifications:

• Relevant Masters Degree or relevant experience
• Advanced Lead Practitioner / Black Belt certified (or equivalent experience)
• Fluent in English language, additional languages are a plus, esp. a local Indian language

WHAT YOU CAN EXPECT:

A rare opportunity to build a GBS from the ground up and shape its long-term strategy, culture, and impact. The ability to influence how a newly independent global organization operates and scales its Global Business Services capabilities. High visibility with senior leaders across functions and geographies, with the opportunity to drive enterprise‑wide transformation. A fast‑paced, entrepreneurial environment where you can combine strategic leadership with hands‑on execution. The chance to build and develop a high‑performing team while creating a lasting legacy within Magnum Ice Cream's future operating model. Opportunities for continued growth and career development within one of the world's largest dedicated Ice Cream companies.

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end‑to‑end. People who are driven by success to deliver more than we ever thought we could! You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward. Roles with real accountability and visible impact Free to move fast, experiment and challenge how things are done Continuous learning and development as the business grows Reward linked to performance and contribution. Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business. Ready to build the future of Ice Cream? If this sounds like the place where you'd thrive, we'd love to hear from you.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.