Fully Remote SRE: Reliability, Observability & CI/CD (Unlimited PTO)

Sur; México; Remote; MXN 1,041,000 - 1,249,000; Full time

Job summary

Sur is seeking a proactive Site Reliability Engineer to keep a secure SaaS platform fast, reliable, and continuously improving. You will support a hybrid stack spanning Windows-based apps (.NET, IIS, SQL Server) and cloud-native infrastructure (AWS, containers, Kubernetes, Terraform).

This role is hands-on, with ownership of production reliability, on-call incident response, and a focus on automating repetitive tasks.

Qualifications

• 5+ years of hands-on SRE/DevOps experience.
• Strong Terraform and Ansible for infrastructure management.
• AWS operations experience (Lambda, DynamoDB, CloudWatch, IAM).
• Strong database fundamentals (PostgreSQL/MySQL).
• Experience operating containerized and distributed systems.
• Scripting ability in Python, Bash, or PowerShell.
• Experience building CI/CD pipelines.
• Familiarity with Redis, Kibana, Elasticsearch, centralized logging.
• Excellent incident response and communication skills.
• Proactive ownership and learning mindset.
• Willingness to work US business hours and on-call.

Responsibilities

• Own availability, reliability, and performance of core backend infrastructure across Windows and Linux environments.
• Improve observability using Kibana, CloudWatch, centralized logging, and custom telemetry.
• Build, maintain, and improve CI/CD pipelines and infrastructure as code using Terraform and Ansible.
• Learn and operate production Windows environments, including .NET Framework/.NET Core applications hosted on IIS.
• Learn and support SQL Server, including AlwaysOn and Service Broker, alongside PostgreSQL and Aurora.
• Operate cloud-native services and workloads across AWS Lambda, DynamoDB, Redshift, OpenStack, and containers.
• Participate in an on-call rotation, troubleshoot incidents, and contribute to effective postmortems and preventive actions.
• Partner with engineering teams to improve deployment safety, system resilience, and operational processes.
• Proactively identify problems, automate repetitive work, and drive improvements without waiting for direction.

Skills

SRE/DevOps experience

Cloud infrastructure

Scripting (Python/Bash/PowerShell)

Incident response

Communication skills

Tools

Terraform

Ansible

AWS (Lambda, DynamoDB, CloudWatch, IAM)

Kubernetes

CI/CD pipelines

Redis

Elasticsearch

Kibana

Job description

Sur is seeking a proactive Site Reliability Engineer to keep a secure SaaS platform fast, reliable, and continuously improving. You will support a hybrid stack spanning Windows-based apps (.NET, IIS, SQL Server) and cloud-native infrastructure (AWS, containers, Kubernetes, Terraform).

This role is hands-on, with ownership of production reliability, on-call incident response, and a focus on automating repetitive tasks.