Global SRE: Production Reliability & Automation

Fulcrum Digital; Ciudad de México; Remote; MXN 600,000 - 1,000,000; Full time

Job summary

Fulcrum Digital is seeking a Site Reliability Engineer to own the health, stability, and performance of production environments for a client engagement. You will define monitoring strategies, drive automation across deployments and operations, and collaborate with development teams to reduce incidents and improve resiliency.

Join a global team across time zones, implement scalable observability solutions, and ensure smooth code deployments with a strong service ownership mindset and proactive

Qualifications

• Experience with monitoring tools such as Splunk or Dynatrace.
• Working knowledge of ITIL/ITSM practices.
• Strong troubleshooting across complex, multi-layered platforms.
• Proficiency in SQL and PL/SQL.
• Experience with Jenkins and CI/CD pipelines.
• Hands-on scripting with Groovy, YAML, and Shell.
• Experience with Git and Bitbucket.
• Hands-on experience with Kubernetes and AWS.
• Proven experience in production support leadership, including runbook and support model creation.
• Experience defining monitoring and alerting strategies.
• Experience with disaster recovery and resiliency planning.
• Experience with deployment readiness validation and operational process design.
• Solid background in root cause analysis and problem management.

Responsibilities

• Plan, manage, and oversee all aspects of the production environment.
• Define strategies for application performance monitoring and optimization in production.
• Design, develop, and standardize monitoring and alerting mechanisms for supported applications.
• Respond to incidents, improve the platform based on feedback, and measure the reduction of incidents over time.
• Take a holistic approach to problem solving during production events, connecting the dots across the full technology stack to optimize mean time to recover (MTTR).
• Analyze ITSM activities for the platform and provide a feedback loop to development teams on operational gaps or resiliency concerns.
• Engage in and improve the whole lifecycle of services, from inception and design through deployment, operation, and refinement.
• Support services before they go live through system design consulting, capacity planning, and launch reviews.
• Maintain live services by measuring and monitoring availability, latency, and overall system health.
• Support code deployments into multiple lower environments, supporting current processes while automating wherever possible.
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead on DevOps automation and best practices.
• Scale systems sustainably through automation, pushing for changes that improve both reliability and velocity.
• Collaborate with a global team spread across tech hubs in multiple geographies and time zones, sharing knowledge and explaining processes and procedures to others.

Skills

Linux

ITIL/ITSM

Troubleshooting

SQL/PLSQL

CI/CD (Jenkins)

Scripting (Groovy, YAML, Shell)

Git/Bitbucket

Kubernetes

AWS

Production support leadership

Monitoring strategy

Disaster recovery

DevOps automation

Communication

Tools

Splunk

Dynatrace

Jenkins

Kubernetes

AWS

Git

Bitbucket

Job description

Fulcrum Digital is seeking a Site Reliability Engineer to own the health, stability, and performance of production environments for a client engagement. You will define monitoring strategies, drive automation across deployments and operations, and collaborate with development teams to reduce incidents and improve resiliency.

Join a global team across time zones, implement scalable observability solutions, and ensure smooth code deployments with a strong service ownership mindset and proactive