AWS L2/L2.5

Infosys Limited; Región Centro, Ciudad de México, Monterrey, Santiago de Querétaro; Remote; MXN 600,000 - 900,000; Full time

Job summary

Infosys is seeking an AWS Cloud Engineer in Mexico to design, implement, and maintain cloud solutions on AWS. You will provide Level 2 technical support, incident management, and work on monitoring, cost optimization, and security of cloud environments.

You will participate in on-call rotation and collaborate with engineering teams to share best practices. Candidates should have a Bachelor's degree and 4-5 years of AWS experience, with knowledge of EC2, S3, RDS, VPC, and Lambda.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 4-5 years of experience in cloud engineering, specifically with AWS services (e.g., EC2, S3, RDS, VPC, Lambda).
• Any AWS certification is a plus but not Mandatory.
• Experience in providing L2 technical support, with excellent problem-solving and communication skills.
• Familiarity with cloud monitoring tools (e.g., AWS CloudWatch, CloudTrail) and incident management systems.
• Understanding of cloud security best practices and compliance frameworks.
• Ability to work independently and as part of a team, with a strong sense of responsibility and initiative.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Experience in some programming language can be Java or Python.

Responsibilities

• Design, implement, and maintain AWS cloud solutions to meet client requirements.
• Provide Level 2 technical support to clients, including incident management, basic troubleshooting, and problem resolution related to AWS cloud services.
• Monitor cloud environments to ensure optimal performance, security, and cost-efficiency. Respond to alerts and incidents as the first line of defense.
• Collaborate with engineering and support teams to escalate unresolved issues, share insights, and implement best practices for cloud management.
• Assist in the development and maintenance of documentation for supporting the applications.
• Conduct regular reviews of cloud resource utilization and recommend adjustments to improve efficiency and reduce costs.
• Participate in the on-call rotation for after-hours support and incident response.

Skills

AWS Core services

Infrastructure-Transformation

Cloud enabled Infrastructure

Java

Core Java

Python - OpenSystem

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

EC2

S3

RDS

VPC

Lambda

Job description

State / Region / Province

Country

Mexico

Skills

Technology|Cloud Platform|AWS Core services, Technology|Infrastructure-Transformation|Cloud enabled Infrastructure, Technology|Java|Core Java, Technology|OpenSystem|Python - OpenSystem

Domain

Delivery

Interest Group

Infy Mexico

Company

Requisition ID

155742BR

Key Responsibilities

• Design, implement, and maintain AWS cloud solutions to meet client requirements.
• Provide Level 2 technical support to clients, including incident management, basic troubleshooting, and problem resolution related to AWS cloud services.
• Monitor cloud environments to ensure optimal performance, security, and cost-efficiency. Respond to alerts and incidents as the first line of defense.
• Collaborate with engineering and support teams to ***escalate*** unresolved issues, share insights, and implement best practices for cloud management.
• Assist in the development and maintenance of documentation for supporting the applications.
• Conduct regular reviews of cloud resource utilization and recommend adjustments to improve efficiency and reduce costs.
• Participate in the on-call rotation for after-hours support and incident response.

Key Responsibilities

• Design, implement, and maintain AWS cloud solutions to meet client requirements.
• Provide Level 2 technical support to clients, including incident management, basic troubleshooting, and problem resolution related to AWS cloud services.
• Monitor cloud environments to ensure optimal performance, security, and cost-efficiency. Respond to alerts and incidents as the first line of defense.
• Collaborate with engineering and support teams to ***escalate*** unresolved issues, share insights, and implement best practices for cloud management.
• Assist in the development and maintenance of documentation for supporting the applications.
• Conduct regular reviews of cloud resource utilization and recommend adjustments to improve efficiency and reduce costs.
• Participate in the on-call rotation for after-hours support and incident response.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 4-5 years of experience in cloud engineering, specifically with AWS services (e.g., EC2, S3, RDS, VPC, Lambda).
• Any AWS certification is a plus but not Mandatory.
• Experience in providing L2 technical support, with excellent problem-solving and communication skills.
• Familiarity with cloud monitoring tools (e.g., AWS CloudWatch, CloudTrail) and incident management systems.
• Understanding of cloud security best practices and compliance frameworks.
• Ability to work independently and as part of a team, with a strong sense of responsibility and initiative.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Experience in some programming language can be Java or Python.

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.