L2.5 Production Support

Infosys Limited; Región Centro, Ciudad de México, Monterrey, Santiago de Querétaro; Remote; MXN 1,117,000 - 1,676,000; Full time

Job summary

Infosys Limited in Mexico is seeking a Technology Lead to maintain and support critical applications for Global Financial Services clients. You will collaborate across teams to diagnose issues, implement fixes, and ensure service continuity.

The role emphasizes strong Unix/SQL skills, Java/Python knowledge, and effective communication to drive incident resolution and proactive improvements.

Qualifications

• Minimum 3+ years of experience in Applications Support in Unix, SQL & Unix Scripting.
• Knowledge with Java/Python.
• Excellent communication and analytical skills.

Responsibilities

• Work actively with team members to analyze and resolve applications issues.
• Incident Management (incident resolution, stakeholder communication, bridge management, postmortem analysis, and actions items).
• User Ticket management (Backlog review, User interface and manual prioritization).
• Planned/unplanned events - support BCP, Migration, Holiday activities.

Skills

Java

Python

Unix

SQL

Unix Scripting

ITIL

Education

Bachelor's degree or foreign equivalent

Tools

Autosys

Jira

Oracle eBS

Sybase

Job description

State / Region / Province

Country

Mexico

Skills

Core Java, Technology|OpenSystem|Python - OpenSystem, Technology|Oracle eBS Technical|Unix Scripting|Process|IT User Management|Incident and Request Management, Process|Service Management|ITIL, Technology|Database|Sybase, Technology|Infrastructure- Batch Scheduler|Autosys, Technology|Java

Domain

Delivery

Interest Group

Infy Mexico

Company

Job Description

Today, the corporate landscape is dynamic, and the world ahead is a full of possibilities! None of the Amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and the we navigate further together. Out journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and the values are upheld only because of our people.

Your Role

As a Technology Lead you will work on maintenance and support of critical applications for leading Global Financial Services.

Required

• Minimum 3+ years of experience in Applications Support in Unix, SQL & Unix Scripting.
• Knowledge with Java/Python.
• Excellent communication and analytical skills.
• Handson exp in SQL:
  • Know how to write PL/SQL statement
  • Good understanding of joins
  • Good understanding of performance tuning of queries
  • Knowledge of commands to check DB health and query debugging
• Experience in Unix:
  • know advanced shell commands like – substitution, disk space check and cleaning, awk/sed, no-hup, script execution
  • be able to tail logs and search for specific patterns, errors, stack trace
  • know basic shell scripting to automate repeated manual tasks like running SQL for report generation, repeated user queries that can be automated, etc.
  • Know FTP, archiving and other commands needed for day-to-day batch support
• Java knowledge:
  • Should know basics of OOPs.
  • Should be able to read through and understand the java code.
  • Basic debugging, exception handling memory management and garbage collection

Job Description

Today, the corporate landscape is dynamic, and the world ahead is a full of possibilities! None of the Amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and the we navigate further together. Out journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and the values are upheld only because of our people.

Your Role

As a Technology Lead you will work on maintenance and support of critical applications for leading Global Financial Services.

Required

• Minimum 3+ years of experience in Applications Support in Unix, SQL & Unix Scripting.
• Knowledge with Java/Python.
• Excellent communication and analytical skills.
• Handson exp in SQL:
  • Know how to write PL/SQL statement
  • Good understanding of joins
  • Good understanding of performance tuning of queries
  • Knowledge of commands to check DB health and query debugging
• Experience in Unix:
  • know advanced shell commands like – substitution, disk space check and cleaning, awk/sed, no-hup, script execution
  • be able to tail logs and search for specific patterns, errors, stack trace
  • know basic shell scripting to automate repeated manual tasks like running SQL for report generation, repeated user queries that can be automated, etc.
  • Know FTP, archiving and other commands needed for day-to-day batch support
• Java knowledge:
  • Should know basics of OOPs.
  • Should be able to read through and understand the java code.
  • Basic debugging, exception handling memory management and garbage collection

Preferred (Any)

• Experience in Sybase/DB2/RDBMS.
• Experience with Java/Python.
• Experience with job scheduler (Ex. Autosys), Ticketing tool/Jira.
• Experience with IDE is a plus.

Role Description

• Work actively with team members to analyze and resolve applications issues.
• Incident Management (Incident resolution, stakeholder communication, bridge management, postmortem analysis, and actions items).
• User Ticket management (Backlog review, User interface and manual prioritization).
• Planned/unplanned events - support BCP (Business Continuity Planning), Migration, Holiday activities.
• Identify defects/discrepancies to identify the root cause by debugging or analyzing logs.
• Improve application stability by observing patterns, recurring alerts or issues for permanent fix or automation.

Personal

• Besides the professional qualifications of the candidates, we place great importance in additional to various forms personality profile, These include:
• High analytical skills.
• A high degree of initiative and flexibility.
• High customer orientation.
• High quality awareness.
• Excellent verbal and written communication skills.

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We do it by enabling the enterprise with an AI-powered core that helps.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.