Field Service Senior Manager — Delivery & CSAT

Flex; Región Centro; On-site; MXN 1,500,000 - 2,100,000; Full time

Job summary

NTT DATA is seeking a Field Tech Senior Manager in Guadalajara, MX to lead field service operations and a global delivery team. You will oversee hiring, development, and client satisfaction while driving quality, SLA adherence, and ongoing process improvements.

The role includes managing cross-functional teams, conducting daily operations, and coordinating with client executives to ensure successful service delivery and project execution. Hybrid/onsite work may be required based on client needs.

Qualifications

• 5+ years previous IT leadership experience.
• 3+ years prior technical/IT experience.
• ITIL Certification is preferred.

Responsibilities

• Direct the Field Service and Depot Team to achieve Quality, SLA, and CSAT.
• Develop personnel and conduct team sessions.
• Lead client field meetings and onboarding/offboarding.

Skills

IT leadership

Technical IT experience

Leadership

Communication

Education

Undergraduate degree

ITIL Certification

Job description

NTT DATA is seeking a Field Tech Senior Manager in Guadalajara, MX to lead field service operations and a global delivery team. You will oversee hiring, development, and client satisfaction while driving quality, SLA adherence, and ongoing process improvements.

The role includes managing cross-functional teams, conducting daily operations, and coordinating with client executives to ensure successful service delivery and project execution. Hybrid/onsite work may be required based on client needs.