Senior Field Services Delivery Lead
DXC Technology Morocco
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Job summary
DXC Technology Mexico invites an experienced Associate Manager to lead day-to-day delivery of infrastructure, workplace, and onsite support services within the defined contractual scope. You will oversee operational commitments, SLAs, KPIs, and customer satisfaction while guiding a multidisciplinary team.
This role requires strong ITSM expertise, leadership, and stakeholder engagement. You will drive continuous improvement, optimize resources, and partner with cross-functional teams to deliver
Qualifications
- Experience leading operational teams in service delivery with SLAs and customer satisfaction.
- Strong ITSM process knowledge including incident, request, escalation and problem management.
- Willingness to partner with cross-functional teams to improve service outcomes.
Responsibilities
- Own and manage day-to-day delivery of infrastructure, workplace, and onsite support services.
- Monitor performance, drive governance, and ensure adherence to SLAs and KPIs.
- Coach and develop junior team members and maintain strong customer relationships.
- Forecast demand, plan resources, and lead continuous improvement initiatives.
- Collaborate with Service Desk, Automation, and Account teams to align service execution.
Skills
Education
Tools
Job description
DXC Technology Mexico invites an experienced Associate Manager to lead day-to-day delivery of infrastructure, workplace, and onsite support services within the defined contractual scope. You will oversee operational commitments, SLAs, KPIs, and customer satisfaction while guiding a multidisciplinary team.
This role requires strong ITSM expertise, leadership, and stakeholder engagement. You will drive continuous improvement, optimize resources, and partner with cross-functional teams to deliver
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