Delivery Manager (Hybrid - GDL)

NTT DATA, Inc.; Región Centro; Híbrido; MXN 900.000 - 1.400.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Descripción de la vacante

NTT DATA seeks a Delivery Lead to oversee end-to-end delivery for a portfolio at the GTCC in Guadalajara, Jalisco. You will partner with GTCC delivery teams, business stakeholders, Champions, and leadership to ensure high-quality, on-time results.

You will drive governance, monitor risks, coordinate with Scrum Masters and engineers, manage resources, and champion continuous improvement while supporting a positive employee experience.

Formación

• Experience leading multiple technology projects or portfolios.
• Strong governance, risk and issue management skills.
• Excellent English and Spanish communication abilities.
• Proven ability to work with distributed teams across geographies.
• Familiarity with Agile/Scrum and SDLC practices.

Responsabilidades

• Lead end-to-end delivery for assigned projects within scope, schedule, and budget.
• Be primary delivery contact for stakeholders and GTCC Champions.
• Monitor health, risks, issues, and action plans; escalate as needed.
• Coordinate with Scrum Masters, PMs, and technical leads for execution.
• Establish delivery governance, KPIs, and status reporting for leadership.
• Identify delivery challenges and implement mitigation plans.
• Support resource planning and capacity across projects.
• Drive continuous improvement in delivery processes and collaboration.
• Support employee engagement and resolve delivery-related concerns.

Conocimientos

Agile delivery

Stakeholder management

English & Spanish

Portfolio / multi-project mgmt

Communication & presentation

Problem-solving & decision-making

Distributed/global teams

Educación

PMP / PMI-ACP / Scrum Master / SAFe or similar certification

Herramientas

Jira

Confluence

Microsoft Teams

PowerPoint

Excel

Descripción del empleo

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Delivery Manager (Hybrid - GDL) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Delivery Lead

Location: Guadalajara (Hybrid-Office twice a week)

Organization: Global Technology Capability Center (GTCC)

Position Overview

The Delivery Lead will be responsible for managing the end-to-end delivery of an assigned portfolio of GTCC projects, ensuring successful execution across scope, quality, timelines, risks, resources, and stakeholder expectations. The role will serve as a key connection point between GTCC delivery teams, business stakeholders, Champions, and leadership.

As the GTCC continues to scale, this role will provide dedicated delivery oversight to maintain high-quality service, strengthen stakeholder engagement, proactively manage delivery risks, and support a positive employee experience.

Key Responsibilities

• Lead end-to-end delivery of assigned projects and initiatives, ensuring commitments are met across scope, schedule, quality, and budget.
• Act as the primary delivery point of contact for project stakeholders and GTCC Champions.
• Monitor project health, dependencies, risks, issues, and action plans, escalating when appropriate.
• Coordinate with Scrum Masters, Project Managers, Technical Leads, and engineering teams to ensure effective execution.
• Establish and maintain delivery governance, reporting, KPIs, and status updates for GTCC leadership.
• Proactively identify delivery challenges and implement recovery or mitigation plans.
• Ensure teams follow agreed delivery methodologies, processes, and quality standards.
• Support resource planning, capacity management, onboarding, and allocation across projects.
• Partner with technical and business stakeholders to resolve dependencies and delivery impediments.
• Monitor stakeholder satisfaction and proactively address concerns or feedback.
• Promote continuous improvement across delivery processes, team collaboration, and service quality.
• Support employee engagement by identifying delivery-related challenges impacting team experience and working with leadership on solutions.
• Contribute to GTCC scaling initiatives, standardization, and adoption of best practices across projects.

Required Qualifications

• 5+ years of experience in IT project delivery, project management, service delivery, or a related discipline.
• Experience managing multiple projects or a portfolio of technology initiatives.
• Strong understanding of Agile/Scrum and software development lifecycle practices.
• Experience with project governance, risk and issue management, and stakeholder communication.
• Strong organizational, problem-solving, and decision-making skills.
• Ability to work effectively with technical and business stakeholders.
• Experience working with distributed or global teams.
• Strong communication and presentation skills in English and Spanish.
• Proficiency with tools such as Jira, Confluence, Microsoft Teams, PowerPoint, and Excel.

Preferred Qualifications

• Experience working within a Global Capability Center, Shared Services, or IT outsourcing environment.
• Experience supporting automotive or other large enterprise clients.
• Experience with resource/capacity planning and financial tracking.
• PMP, PMI-ACP, Scrum Master, SAFe, or similar certification.
• Experience driving continuous improvement and operational excellence initiatives.

Success Measures

• On-time and high-quality project delivery.
• Effective management of risks, issues, dependencies, and escalations.
• Stakeholder and Champion satisfaction.
• Team engagement and employee experience.
• Accurate and timely delivery reporting and governance.
• Improved delivery consistency and scalability across the GTCC.

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About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you’d like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here . Ntt DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

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