Field Service Engineer - 24/7 Onsite Tech Lead & Travel

Service Express

México

On-site

MXN 360,000 - 480,000

Full time

7 days ago

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Job summary

Park Place Technologies seeks a Field Service Engineer to provide onsite system diagnostic and analytical support to customers across a defined territory, covering hardware, storage networks and configurations. The role requires 24/7 on-call availability, with after-hours support as needed and frequent travel within the service region.

You will analyze machine logs, perform remote diagnostics, and coordinate with the support center to minimize downtime.

Qualifications

Minimum seven (5) years specific experience working with OEM data center hardware
Successful Prior Field experience
Solid technical aptitude
Understanding of different OEM equipment with the ability to grasp new products/concepts
Ability to work long and/or unusual hours while maintaining effectiveness (manage being on call 24/7)
Demonstrated experience providing Customer Service (may be internal to organization) and ability to put the Customer Needs first
Proven ability to work independently, while exhibiting leadership and collaboration, when working with others
CompTIA A+ and Server + required
Must possess a valid driver’s license and an appropriate driving record based on the position travel requirements.
Must be able to assume an on-call status position and respond based on service level agreements within assigned territory.
Must be able to maintain regular working hours assigned, if site specific assignment.
Must be able to lift 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies. Again, this is an extremely active position that requires walking, standing, squatting, bending, and driving for over 50% of the workday.
Potential requirement for work at height, including the use of laddersMust be able to pass customer background screenings in addition to Park Place Technologies pre-employment screenings.

Responsibilities

Provides onsite technical customer support: Ensures timely, professional, and effective response to customer service needs to maintain a high level of customer satisfaction.
Must be able to be scheduled for work on shifts occurring at any time of day.
Provides effective problem analysis and identification remotely before arrival at customer site; determines needed parts and documentation to minimize down time and multiple trips
Does service in a cost effective manner.
Displays professional attitude and courtesy while on site.
Maintains effective communication with customer and our customer support center during repair process and any projected delay.
Analyzes software and hardware error logs, utilizes diagnostic and troubleshooting techniques and operating system analysis to ensure timely and effective repair.
Analyzes, diagnoses, troubleshoots and repairs hardware, storage area network and systems configuration and compatibility problems.
Utilizes multiple tools for remote system connection to perform remote diagnosis, repair or configuration changes.
Follows customer specific repair procedures.
Assesses current and future customer needs based on usage of the system.