Sr Field Service Technician

Brady Corporation; Tabasco; On-site; MXN 420,000 - 620,000; Full time

Job summary

Brady Corporation is seeking a Senior Field Service Technician in Mexico to perform installation, commissioning, maintenance, troubleshooting and repair on customer-site equipment. You will provide on-site and remote support, diagnosing electrical and electronic issues and ensuring safety, quality and customer satisfaction.

Ideal candidates have hands-on electrical/electronic systems knowledge, hardware/software/networking skills, strong problem-solving, and the ability to work independently

Qualifications

• Bachelor’s degree in a technical field as listed.
• 2-3 years of field service or technical repair experience.
• Strong knowledge of electrical and electronic troubleshooting and reading service manuals.
• Experience with diagnostic and measurement tools and root cause analysis.
• Working knowledge of hardware, software, networking, and electronic systems.
• Experience providing on-site and remote technical support to customers.
• Ability to work independently with minimal supervision and make field decisions.

Responsibilities

• Perform advanced troubleshooting of electrical and electronic equipment and provide remote and on-site support.
• Install, commission, configure, and perform functional validation of equipment at customer sites.
• Perform preventive and corrective maintenance to minimize downtime and improve reliability.
• Maintain professional communication with customers and train operators; manage technical escalations.
• Follow safety requirements, perform risk assessments, and use PPE as required.
• Document service activities and maintain accurate reports and service history; manage work orders in ERP/CRM/Field Service systems.
• Identify process improvements and support the implementation of new technologies and service methodologies.
• Travel to customer locations and provide regional support as needed.
• Maintain inventory of spare parts, tools, and consumables and optimize usage.

Skills

Electrical troubleshooting

Diagnostics tools

Root cause analysis

Customer communication

Independent work

Travel availability

Hardware knowledge

Software knowledge

Networking knowledge

Education

Bachelor's degree in Electromechanical Engineering, Mechatronics, Electronics, Automation, Electrical Engineering, or related field

Tools

ERP

CRM

Field Service Management systems

Job description

Job Description

What we need

The Senior Field Service Technician is responsible for performing installation, commissioning, maintenance, troubleshooting, and repair activities on equipment at customer sites. This role serves as a technical resource for field service operations, ensuring high standards of safety, quality, productivity, equipment reliability, and customer satisfaction.

The Senior Field Service Technician will provide both on-site and remote technical support, diagnose complex electrical and electronic issues, perform preventive and corrective maintenance, support equipment installations, and provide technical recommendations to customers and internal teams.

The ideal candidate is a hands‑on technical professional with strong knowledge of electrical and electronic systems, hardware, software, networking, troubleshooting, and diagnostic tools, combined with strong problem‑solving, organizational, and customer communication skills. The role requires the ability to work independently at customer sites and travel within the assigned territory based on service needs.

What you’ll be doing

• Technical Support & Troubleshooting: Perform advanced troubleshooting of electrical and electronic equipment, execute complex repairs, identify root causes of recurring failures, and implement corrective actions. Provide remote and on‑site technical support to customers and less experienced technicians, using service manuals, technical documentation, and diagnostic tools.

• Installation & Commissioning: Perform equipment and system installation, commissioning, configuration, and functional validation at customer sites. Conduct operational testing, calibration, and final adjustments to ensure equipment meets technical specifications and customer requirements before handover.

• Preventive & Corrective Maintenance: Perform preventive and corrective maintenance activities to minimize equipment downtime and maintain reliable operation. Identify and recommend technical improvements that increase equipment performance, reliability, and serviceability.

• Customer Support & Training: Maintain professional communication with internal and external customers, providing timely updates on service activities, technical findings, and recommendations. Train customer operators and maintenance personnel and manage technical escalations with a strong focus on customer satisfaction.

• Safety & Compliance: Follow company and customer safety requirements, conduct risk assessments before performing field activities, properly use required Personal Protective Equipment (PPE), and comply with applicable quality, environmental, and safety procedures.

• Documentation & Service Management: Document service activities, diagnostics, corrective actions, and results while preparing accurate and timely technical reports. Maintain equipment service history and manage work orders through ERP, CRM, or Field Service Management systems.

• Continuous Improvement: Identify opportunities to improve service processes, productivity, equipment reliability, and technical support. Participate in continuous improvement and standardization initiatives and support the implementation of new technologies, tools, and service methodologies.

• Travel & Regional Support: Provide support for scheduled service activities and emergency calls at customer locations throughout the assigned territory, including travel on short notice based on business and customer requirements.

• Inventory Management: Maintain accurate inventory of assigned spare parts, tools, and consumables. Monitor inventory levels, request replenishment of critical components, and optimize inventory usage to minimize cost, obsolescence, and shortages that could impact customer operations.

Qualifications

What you’ll need to be successful:

Required Qualifications:

• Bachelor’s degree in Electromechanical Engineering, Mechatronics, Electronics, Automation, Electrical Engineering, or a related technical field.

• 2-3 years of experience in Field Service, technical service, or electronic equipment repair, including hands‑on experience diagnosing and resolving complex technical issues.

• Strong knowledge of electrical and electronic troubleshooting, with the ability to read and interpret service manuals, technical documentation, electrical information, and equipment specifications.

• Experience using diagnostic and measurement tools and applying root cause analysis methodologies to identify and resolve equipment failures.

• Working knowledge of hardware, software, networking, and electronic systems, with the ability to troubleshoot issues across multiple technical areas.

• Demonstrated experience working directly with customers and providing both on‑site and remote technical support.

• Ability to work independently with minimal or no supervision, make technical decisions in the field within established procedures, and elevate critical issues to Engineering or Service Management when necessary.

• Strong problem‑solving, customer service, communication, planning, organization, and decision‑making skills, with the ability to work effectively under pressure.

• Availability to travel, including travel on short notice, to support scheduled services and customer emergencies within the assigned territory.

Preferred Qualifications:

• Experience with ERP, CRM, or Field Service Management systems for work order and service activity management.

• Experience supporting equipment installation, commissioning, calibration, preventive maintenance, and corrective maintenance in customer environments.

• Experience training customer operators, maintenance personnel, or less experienced field service technicians.

• Knowledge of inventory management practices for spare parts, technical tools, and service consumables.

Additional Information

All your information will be kept confidential according to EEO guidelines.