Field Service Engineer

Gea; Xico; On-site; MXN 600,000 - 900,000; Full time

Job summary

Gea is seeking a results-driven Professional for B2B technical sales in the bakery equipment sector in Veracruz, Mexico. You will develop the customer portfolio, identify opportunities, and coordinate technical-commercial solutions with international teams.

You will manage CRM/ERP processes, negotiate terms, and drive service and spare parts sales while maintaining strong relationships with key accounts. Travel within Mexico is required.

Qualifications

• Degree in Mechanical, Mechatronics, Industrial, Food or Electromechanical Engineering (or related).
• 3–5 years B2B technical sales experience in industrial machinery/equipment.
• Experience in bakery/food/industrial processing desirable.
• Knowledge of industrial equipment, maintenance, spare parts, and technical services.
• Experience negotiating and developing industrial accounts.
• English at least intermediate for communication with factories and international teams.

Responsibilities

• Manage and develop the Bakery line customer portfolio and identify opportunities up to close.
• Promote spare parts, maintenance services, and equipment upgrades; propose suitable solutions.
• Coordinate with engineering, technical specialists, and international factories to define solutions.
• Prepare and follow up on technical-commercial proposals; negotiate terms and pricing.
• Keep CRM/ERP data up to date; track pipeline, forecast, and profitability.
• Collaborate with logistics, purchasing, and operations to meet commitments and mitigate risks.

Skills

Negotiation

Sales closing

Communication

Organization

Autonomy

Team collaboration

Problem-solving

Business development

Education

Bachelor's degree in Mechanical, Mechatronics, Industrial, Food, or Electromechanical Engineering

Tools

CRM (SAP preferred)

ERP systems

Job description

Responsibilities / Tasks

Main Responsibilities

1. Business Development and Customer Management

• Manage and develop the Bakery line customer portfolio.
• Identify commercial opportunities within the installed equipment base.
• Conduct technical and commercial visits to identify maintenance, spare parts, and process optimization needs.
• Build long-term commercial relationships with current and potential customers.
• Follow up on business opportunities through to commercial close.

2. Technical Sales and Service Solutions

• Promote the sale of spare parts, preventive and corrective maintenance services, and equipment upgrades and modernizations.
• Understand the customer’s technical needs and propose suitable solutions.
• Coordinate with engineering, technical specialists, and international factories to define solutions.
• Prepare and follow up on technical-commercial proposals.
• Negotiate commercial terms, pricing, and service scope in accordance with company policies.

3. Commercial Management and Operational Follow-up

• Manage commercial opportunities through the CRM, ensuring information is up to date and reliable.
• Develop and maintain the sales pipeline and forecast.
• Follow up on quotations, sales orders, and commercial projects in coordination with the support team.
• Coordinate with the logistics, purchasing, technical service, and operations areas to ensure commercial commitments are met.
• Identify and promptly escape risks related to deliveries, material availability, or customer requirements.

4. Achievement of Commercial Targets

• Meet sales and Order Intake targets.
• Ensure the profitability of commercial opportunities, considering margins and pricing policies.
• Develop strategies to increase service and spare parts sales.
• Maintain regular tracking of opportunities, results, and commercial projections.
• Identify growth opportunities in strategic accounts.

Your Profile / Qualifications

Required Profile

Education

• Degree in Mechanical, Mechatronics, Industrial, Food, or Electromechanical Engineering, or a related field.

Experience

• Minimum of 3 to 5 years of experience in B2B technical sales.
• Commercial experience in industrial machinery and equipment.
• Experience in the bakery, food, or industrial processing industry is desirable.
• Knowledge of industrial equipment, maintenance, spare parts, and technical services.
• Experience in negotiation and development of industrial accounts.

Technical and Commercial Knowledge

• Industrial bakery processes and equipment.
• Interpretation of technical specifications and customer requirements.
• Preparation of technical-commercial proposals.
• Use of CRM and ERP systems, preferably SAP.
• Management of commercial indicators, forecast, pipeline, and profitability.
• Intermediate-to-advanced English for communication with factories and international teams.

Key Competencies

• Results orientation and goal achievement.
• Negotiation and sales closing skills.
• Technical and commercial analytical skills.
• Proactivity in identifying business opportunities.
• Effective communication and customer focus.
• Organization, autonomy, and follow-through.
• Ability to collaborate with multidisciplinary teams.
• Problem-solving and decision-making.

Key Performance Indicators (KPIs)

• Order Intake (OI)
• Sales Revenue
• Gross Margin (GM)Pipeline and Forecast Accuracy
• Opportunity conversion
• Sales growth in existing accounts
• Development of new service opportunities

Additional Requirements

• Availability to travel within Mexico and visit customers.
• Availability to participate in technical and commercial training.
• Ability to work with international and multidisciplinary teams.