Field Service Engineer

Makino; Santiago de Querétaro; Presencial; MXN 320.000 - 520.000; Jornada completa

Descripción de la vacante

Makino is seeking a Field Service Engineer to install, maintain, troubleshoot and repair Makino machinery at customer locations. You will be part of the Customer Support Department, ensuring strong customer service and technical excellence.

The role requires excellent communication, electro-mechanical skills, and the ability to train customers and create procedural documentation. Travel to client sites is expected.

Formación

• Excellent communication and customer relation skills.
• Present professional image.
• Project leadership ability.
• Must have good electro-mechanical skills (motors, drives, transformers).

Responsabilidades

• Install, train and provide technical knowledge and troubleshooting on Makino machinery at the customer facility.
• Provide a communication link between customer and Makino.
• Create and develop procedural documentation.
• Use and understand the Customer Support computer system.
• Support the Product Specialist on a rotational basis.
• Support the Knowledge Products Team as a Subject Matter Expert.
• Occasional participation outside of the team product line.

Conocimientos

Communication

Customer relations

Leadership

Electro-mechanical

Descripción del empleo

Makino is a world leader in metal-cutting and machining technology. As a leader in the advanced manufacturing machine tool technology, Makino enables its customers to realize the highest level of quality with the fastest time to market. When companies make the parts that matter for automotive, aerospace, medical, die/mold and other industries worldwide, they make them with Makino.

The Opportunity

The Field Service Engineer is a member of the Customer Support Department and is responsible for the installation, maintenance, trouble shooting and repair of Makino machinery at customer locations. We are seeking customer focused professionals with a positive attitude and great customer service skills.

Essential Duties

• Install, train and provide technical knowledge and troubleshooting on team product line at the customer’s facility
• Provide a communication link between customer and Makino
• Create and develop procedural documentation
• Use and understand the Customer Support computer system
• Support the Product Specialist on a rotational basis
• Support the Knowledge Products Team as a Subject Matter Expert
• Occasional participation outside of the team product line.

Qualifications

• Excellent communication and customer relation skills
• Present professional image
• Project leadership ability
• Must have good electro-mechanical skills (motors, drives, transformers).