Experience Management Intern - Data Analytics

Didi-Global-; Ciudad de México; Híbrido; MXN 112.000 - 167.000; Jornada completa

Descripción de la vacante

DiDi Premier’s Experience Management internship offers hands-on analytics work turning raw audit data into structured insights to improve driver enforcement and education systems. You will develop and apply data models, create dashboards, and help standardize reporting across the team.

You will automate workflows with AI tools, document operational processes, and collaborate with Supply Development and Driver Ecosystem to support cross-functional decisions.

Formación

• Currently pursuing a degree in Economics, Engineering, Data Science, or a related field.
• Strong analytical skills and a data-driven mindset.
• Intermediate Excel skills at minimum; basic SQL is a plus.
• Hands-on experience using AI tools to automate processes, generate documentation, or accelerate analytical work.
• Strong written communication skills in Spanish and English.
• A structured, detail-oriented working style.
• Genuine curiosity about how driver behavior, service quality, and program design connect to each other.

Responsabilidades

• Running structured analyses to measure the impact of Premier’s driver enforcement and education systems — tracking how compliance, service scores, and audit outcomes evolve over time.
• Leading service-level measurement initiatives to assess driver compliance and service quality, and building the analytical tools and dashboards that support ongoing monitoring of EM’s key indicators.
• Supporting process documentation across EM’s operating workflows — audit SOPs, scoring criteria, escalation flows — ensuring the team’s institutional knowledge is captured in structured, usable formats.
• Identifying opportunities to automate repetitive EM processes using AI tools, and implementing those automations with the team’s guidance.
• Collaborating with Supply Development and Driver Ecosystem at the working level to share audit findings and support cross-functional decision making.

Conocimientos

Analytical skills

Data-driven mindset

Bilingual Spanish/English

Detail-oriented

Educación

Economics/Engineering/Data Science

Herramientas

Excel

SQL

AI automation tools

Descripción del empleo

DiDi Premier’s Experience Management internship offers hands-on analytics work turning raw audit data into structured insights to improve driver enforcement and education systems. You will develop and apply data models, create dashboards, and help standardize reporting across the team.

You will automate workflows with AI tools, document operational processes, and collaborate with Supply Development and Driver Ecosystem to support cross-functional decisions.