Experience Management Intern

Didi-Global-; Ciudad de México; Híbrido; MXN 112.000 - 167.000; Jornada completa

Descripción de la vacante

DiDi Premier’s Experience Management internship offers hands-on analytics work turning raw audit data into structured insights to improve driver enforcement and education systems. You will develop and apply data models, create dashboards, and help standardize reporting across the team.

You will automate workflows with AI tools, document operational processes, and collaborate with Supply Development and Driver Ecosystem to support cross-functional decisions.

Formación

• Currently pursuing a degree in Economics, Engineering, Data Science, or a related field.
• Strong analytical skills and a data-driven mindset.
• Intermediate Excel skills at minimum; basic SQL is a plus.
• Hands-on experience using AI tools to automate processes, generate documentation, or accelerate analytical work.
• Strong written communication skills in Spanish and English.
• A structured, detail-oriented working style.
• Genuine curiosity about how driver behavior, service quality, and program design connect to each other.

Responsabilidades

• Running structured analyses to measure the impact of Premier’s driver enforcement and education systems — tracking how compliance, service scores, and audit outcomes evolve over time.
• Leading service-level measurement initiatives to assess driver compliance and service quality, and building the analytical tools and dashboards that support ongoing monitoring of EM’s key indicators.
• Supporting process documentation across EM’s operating workflows — audit SOPs, scoring criteria, escalation flows — ensuring the team’s institutional knowledge is captured in structured, usable formats.
• Identifying opportunities to automate repetitive EM processes using AI tools, and implementing those automations with the team’s guidance.
• Collaborating with Supply Development and Driver Ecosystem at the working level to share audit findings and support cross-functional decision making.

Conocimientos

Analytical skills

Data-driven mindset

Bilingual Spanish/English

Detail-oriented

Educación

Economics/Engineering/Data Science

Herramientas

Excel

SQL

AI automation tools

Descripción del empleo

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app‑based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra‑city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

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Team Overview

Experience Management is DiDi Premier’s quality audit function: we measure driver SOP compliance, run service‑level assessments, and generate the data that tells us whether Premier’s service standards are actually being delivered on the ground. We sit at the intersection of field operations, enforcement, and driver education — translating audit results into actionable insights that drive program decisions across the organization.

As an intern in Experience Management, you will support the team’s analytical and documentation work at a critical moment: Premier is actively building and refining its driver enforcement and education systems, and EM is responsible for measuring whether those systems are working. You will help turn raw audit data into structured analysis, contribute to process documentation, and use AI tools to automate repetitive workflows — freeing the team to focus on higher‑order decisions.

This is a hands‑on role with real ownership. You will work closely with Supply Development and Driver Ecosystem, and your outputs will directly inform how we calibrate Premier’s quality programs.

Role Responsibilities

• Running structured analyses to measure the impact of Premier’s driver enforcement and education systems — tracking how compliance, service scores, and audit outcomes evolve over time.
• Leading service‑level measurement initiatives to assess driver compliance and service quality, and building the analytical tools and dashboards that support ongoing monitoring of EM’s key indicators.
• Supporting process documentation across EM’s operating workflows — audit SOPs, scoring criteria, escalation flows — ensuring the team’s institutional knowledge is captured in structured, usable formats.
• Identifying opportunities to automate repetitive EM processes using AI tools, and implementing those automations with the team’s guidance.
• Collaborating with Supply Development and Driver Ecosystem at the working level to share audit findings and support cross‑functional decision making.

Role Qualifications

• Currently pursuing a degree in Economics, Engineering, Data Science, or a related field.
• Strong analytical skills and a data‑driven mindset.
• Intermediate Excel skills at minimum; basic SQL is a plus.
• Hands‑on experience using AI tools to automate processes, generate documentation, or accelerate analytical work.
• Strong written communication skills in Spanish and English.
• A structured, detail‑oriented working style.
• Genuine curiosity about how driver behavior, service quality, and program design connect to each other.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data‑driven – We are strong believers in making informed decisions, that’s why we are data‑driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win‑win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone’s best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms