Euc Engineer Support (México- Cdmx)

Gsb Solutions; Xico; Presencial; MXN 183.000 - 219.000; Jornada completa

Descripción de la vacante

Gsb Solutions solicita un Técnico de Soporte Técnico en sitio para brindar asistencia de hardware y software a usuarios finales en CDMX. El rol cubre instalación, configuración y resolución de incidencias con atención al cliente y cumplimiento de SLA.

El puesto es de 3 meses y se realiza en modalidad presencial. Se exige experiencia de 2 a 4 años, disponibilidad para trabajar horarios de oficina y dominio avanzado de inglés para coordinación con equipos internacionales.

Formación

• Ofrecer soporte orientado al cliente y al usuario final.
• Resolver incidencias y realizar migraciones de datos cuando sea necesario.
• Gestión de colas de tickets y seguimiento de SLA.

Responsabilidades

• Proporcionar soporte en sitio para computadoras, laptops y dispositivos móviles.
• Realizar reparaciones y cambios de configuración (IMACD) y actualizaciones de software.
• Cooperar con proveedores para reparaciones o reemplazos de hardware.
• Brindar asistencia técnica en eventos y gestionar incidentes de recuperación ante desastres.

Conocimientos

Soporte al usuario

Resolución de incidencias

Gestión de tickets

Comunicación en inglés

Descripción del empleo

Nos encontramos en la búsqueda de un ingeniero de soporte técnico, para la CDMX.

As an On-Site Support Technician, with a minimum of one to three years of technical experience in service delivery and troubleshooting end-user hardware and software configuration issues, you will be responsible for providing high-quality services to end users.

Job Requirements:

• Provide customer-oriented end-user support, including the installation and configuration of desktop computers, laptops, mobile devices, associated peripherals, and related software.




• Perform Break/Fix repairs, Desk-Side Support, IMACD activities, data migration, equipment refreshes, etc.




• Perform on-site updates, configuration changes, and software installations.




• Provide on-site technical assistance to end users.




• Identify potential issues that could negatively impact the end-user experience and take the necessary actions to prevent them.




• Manage the ticket queue and ensure that tickets are resolved and closed within the defined Service Level Agreement (SLA).




• Respond to end-user requests regarding ticket status and provide timely follow-up as required.




• Coordinate with vendors to provide end-user support, such as hardware vendor technicians for warranty repairs or replacements.




• Perform security, control, and compliance-related tasks associated with end-user support, such as access reviews, risk assessments, control checks, facility inspections, and maintenance of verification records.




• Coordinate with Level 3 Support groups and project teams to improve service delivery, maintenance, and updates.




• Provide IT support for on-site or off-site events and meetings, including venue setup, coordination with the venue's IT/AV contacts, and on-call support.




• Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.




• Provide on-call support outside regular working hours on a rotating basis, when required.




• In the event of future business requirements involving travel, logistics and travel expenses will be covered based on actual costs.




• Provide "Hands and Feet" support for voice and data network devices.

Other Requirements:

• Location: Blvd. Miguel de Cervantes Saavedra, Col. Granada, Miguel Hidalgo, México City, México.




• Schedule: Monday to Friday, 8:00 a.m. to 6:00 p.m.




• Remuneration: MXN 18.000,00 net.




• Experience: 2 to 4 years.




• Work Model: On-site (3-month contract).




• English Level: Advanced (tests Will be conducted)