Estratega De Contenido Para Redes (Remoto)

Dalia Mayoreo; México; Remote; MXN 466,000 - 783,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Continuous training opportunities

Remote-friendly environment

Job summary

WhatJobs Direct is seeking an experienced Agente de Soporte Remoto Global to join our expanding, fully remote team. This remote-first role places you as the first point of contact for customers worldwide, addressing inquiries and resolving issues with professionalism from your home office in Mexico.

The role requires strong communication skills in Spanish and English, 2+ years in customer or technical support, and proficiency with CRM and remote support tools.

Qualifications

• Minimum of 2 years in a customer support or technical support role.
• Excellent communication in Spanish with strong English (written and verbal).
• Proficiency with CRM software and remote support tools.
• Ability to work independently from a home office in Mexico.

Responsibilities

• Provide comprehensive customer support via email, chat, and phone to a global customer base.
• Troubleshoot technical and non-technical issues, offering effective solutions.
• Document all customer interactions in the CRM.
• Ensure prompt, accurate responses to inquiries while maintaining high satisfaction.
• Collaborate with internal teams to resolve complex problems.
• Stay current with product updates, policies, and procedures.
• Contribute to building and maintaining a knowledge base.
• Identify opportunities for service improvement and provide feedback to management.

Skills

Communication skills

Bilingual English/Spanish

Remote work experience

Education

High school diploma

Bachelor's degree (advantageous)

Tools

CRM software

Remote support tools

Job description

WhatJobs Direct is seeking a dedicated and experienced Agente de Soporte Remoto Global to join our expanding, fully remote team. This position is ideal for individuals passionate about providing exceptional customer support from the convenience of their home office. As a remote-first company, we empower our employees with the flexibility and resources needed to excel. You will be the first point of contact for customers worldwide, addressing their inquiries and resolving issues with professionalism and efficiency. We are looking for candidates with outstanding communication skills, a strong technical aptitude, and a commitment to customer satisfaction. Join our client and become a vital part of a global support network, contributing to an excellent customer experience from anywhere in Mexico.

About the Role

WhatJobs Direct is seeking a dedicated and experienced Agente de Soporte Remoto Global to join our expanding, fully remote team. This position is ideal for individuals passionate about providing exceptional customer support from the convenience of their home office. As a remote-first company, we empower our employees with the flexibility and resources needed to excel. You will be the first point of contact for customers worldwide, addressing their inquiries and resolving issues with professionalism and efficiency. We are looking for candidates with outstanding communication skills, a strong technical aptitude, and a commitment to customer satisfaction. Join our client and become a vital part of a global support network, contributing to an excellent customer experience from anywhere in Mexico.

Key Responsibilities

• Provide comprehensive customer support via email, chat, and phone to a global customer base.
• Troubleshoot technical and non-technical issues, offering effective solutions.
• Document all customer interactions, issues, and resolutions meticulously in the CRM.
• Ensure prompt and accurate responses to customer inquiries, maintaining high satisfaction levels.
• Collaborate with internal teams to resolve complex customer problems.
• Stay current with product updates, company policies, and support procedures.
• Contribute to building and maintaining a comprehensive knowledge base.
• Identify opportunities for service improvement and provide feedback to management.
• Adhere strictly to company policies, security protocols, and remote work guidelines.

Requirements

• Minimum of 2 years of experience in a customer support or technical support role.
• Excellent communication skills in Spanish, with a high level of proficiency in English (written and verbal).
• Strong problem-solving skills and the ability to diagnose and resolve issues effectively.
• Proficiency with CRM software and remote support tools.
• Ability to work independently, manage time efficiently, and meet performance targets.
• High school diploma or equivalent; a bachelor's degree is advantageous.
• Must have a reliable high-speed internet connection and a dedicated, quiet workspace.
• Adaptable, patient, and committed to delivering outstanding customer service.
• Must reside in Mexico.

Benefits

• WhatJobs Direct offers a competitive salary and a comprehensive benefits package designed for our remote workforce.
• This includes health insurance, paid time off, and continuous training opportunities to foster professional growth.
• Enjoy the flexibility and work-life balance that comes with a fully remote role.
• Our client is committed to creating a supportive and engaging virtual work environment where your contributions are recognized and rewarded.
• This is an exceptional opportunity to build a successful career in global customer support from your home office.