Especialista en Producto de Retail

Placements24; Hermosillo; Hybrid; MXN 180,000 - 280,000; Full time

Job summary

Placements24 is seeking a knowledgeable Product Specialist to enhance the shopping experience at a Hermosillo retail location. The role bridges complex product information with customer understanding, drives sales, and educates staff on product features and benefits.

The ideal candidate will have retail exposure, strong communication skills in Spanish, and a passion for product knowledge. This hybrid position requires some in-store presence in Hermosillo and ongoing training opportunities.

Qualifications

• Experience as product specialist or in sales/customer service, preferably retail.
• Deep understanding of a specific product category.
• Excellent Spanish presentation and communication skills.
• Ability to explain technical or complex information clearly.
• Strong analytical and problem-solving abilities.
• Hybrid schedule with some in-store Hermosillo presence.
• Bachelor's degree in Marketing, Business, or related field is a plus.

Responsibilities

• Act as the primary point of contact for customer inquiries regarding specific product categories.
• Provide in-depth product demonstrations and explanations to customers.
• Educate and train retail staff on product features, benefits, and selling points.
• Stay up-to-date with product updates, new releases, and industry trends.
• Analyze sales data to identify product performance trends and opportunities.
• Assist with inventory management and merchandising of assigned product lines.
• Gather customer feedback to inform product development and marketing strategies.
• Collaborate with the sales team to achieve product-specific sales targets.

Skills

Customer service

Product knowledge

Presentation skills

Spanish language

Analytical thinking

Problem solving

Education

Bachelor's degree in Marketing or related

Job description

About the Role

Our client is seeking a knowledgeable and customer-focused Product Specialist to enhance the shopping experience at their retail location in Hermosillo . This role is crucial in bridging the gap between complex product information and customer understanding, ensuring satisfaction and driving sales of specific product lines. The ideal candidate will have a passion for retail, exceptional communication skills, and a keen eye for detail. You will be instrumental in educating both customers and fellow team members about product features, benefits, and applications. This position offers a unique opportunity to deepen your expertise in product knowledge and its application within a retail setting. We are dedicated to creating a stimulating work environment that promotes continuous learning and professional growth, contributing to the success of our client's brand and sales objectives in the competitive Sonora market.

Key Responsibilities

• Act as the primary point of contact for customer inquiries regarding specific product categories.
• Provide in-depth product demonstrations and explanations to customers.
• Educate and train retail staff on product features, benefits, and selling points.
• Stay up-to-date with product updates, new releases, and industry trends.
• Analyze sales data to identify product performance trends and opportunities.
• Assist with inventory management and merchandising of assigned product lines.
• Gather customer feedback to inform product development and marketing strategies.
• Collaborate with the sales team to achieve product-specific sales targets.

Requirements

• Proven experience in a product specialist, sales, or customer service role, preferably in retail.
• Deep understanding of a specific product category (e.g., electronics, fashion, home goods).
• Excellent presentation and communication skills in Spanish.
• Ability to explain technical or complex information clearly and concisely.
• Strong analytical and problem-solving abilities.
• Bachelor's degree in Marketing, Business, or a related field is a plus.
• Ability to work a hybrid schedule, including some in-store presence in Hermosillo .
• Customer-centric mindset with a passion for helping others.

Benefits

• This position offers a competitive salary and performance-based bonuses.
• Continuous professional development through product training and workshops is provided.
• Employees receive a significant discount on company products.
• Opportunities for career progression into management or specialized roles are available.
• A stimulating and collaborative work environment is guaranteed.
• Access to company resources and ongoing support from management are key aspects of this role.
• Furthermore, the company provides standard benefits packages, ensuring your well-being and financial security.
• Join our team in Hermosillo and become an expert in your field within the dynamic retail landscape.