Especialista de Producto Retail | Experto en Experiencia del Cliente

Placements24; Hermosillo; Híbrido; MXN 180.000 - 280.000; Jornada completa

Descripción de la vacante

Placements24 is seeking a knowledgeable Product Specialist to enhance the shopping experience at a Hermosillo retail location. The role bridges complex product information with customer understanding, drives sales, and educates staff on product features and benefits.

The ideal candidate will have retail exposure, strong communication skills in Spanish, and a passion for product knowledge. This hybrid position requires some in-store presence in Hermosillo and ongoing training opportunities.

Formación

• Experience as product specialist or in sales/customer service, preferably retail.
• Deep understanding of a specific product category.
• Excellent Spanish presentation and communication skills.
• Ability to explain technical or complex information clearly.
• Strong analytical and problem-solving abilities.
• Hybrid schedule with some in-store Hermosillo presence.
• Bachelor's degree in Marketing, Business, or related field is a plus.

Responsabilidades

• Act as the primary point of contact for customer inquiries regarding specific product categories.
• Provide in-depth product demonstrations and explanations to customers.
• Educate and train retail staff on product features, benefits, and selling points.
• Stay up-to-date with product updates, new releases, and industry trends.
• Analyze sales data to identify product performance trends and opportunities.
• Assist with inventory management and merchandising of assigned product lines.
• Gather customer feedback to inform product development and marketing strategies.
• Collaborate with the sales team to achieve product-specific sales targets.

Conocimientos

Customer service

Product knowledge

Presentation skills

Spanish language

Analytical thinking

Problem solving

Educación

Bachelor's degree in Marketing or related

Descripción del empleo

Placements24 is seeking a knowledgeable Product Specialist to enhance the shopping experience at a Hermosillo retail location. The role bridges complex product information with customer understanding, drives sales, and educates staff on product features and benefits.

The ideal candidate will have retail exposure, strong communication skills in Spanish, and a passion for product knowledge. This hybrid position requires some in-store presence in Hermosillo and ongoing training opportunities.