Especialista en Cobranza Telefónica — Negociación Avanzada

Citi Group; Metepec; On-site; MXN 240,000 - 360,000; Full time

Job summary

Citigroup in Mexico is seeking a Collections Specialist 3 to handle a range of delinquency cases with guidance under general supervision. You will apply detailed knowledge of collection procedures, perform high-quality negotiations, and ensure adherence to regulatory and internal policies while delivering an exceptional client experience.

The role emphasizes accuracy, risk awareness, and collaboration within the team to recover past-due balances across multiple portfolios and to support Citi's

Qualifications

• Experience with collections processes and guidelines.
• Ability to negotiate effectively and resolve delinquent accounts.
• Comfort with following defined procedures and policies.

Responsibilities

• Performs Collection Specialist 2 duties plus: utilizes advanced negotiation skills to resolve delinquency issues.
• Researches problems (e.g., skip tracing) to develop external contacts.
• Shares knowledge with less experienced collectors and follows established procedures.

Skills

Under pressure

Decision making

Problem solving

Negotiation

Customer focus

Education

High School diploma or equivalent

Job description

Citigroup in Mexico is seeking a Collections Specialist 3 to handle a range of delinquency cases with guidance under general supervision. You will apply detailed knowledge of collection procedures, perform high-quality negotiations, and ensure adherence to regulatory and internal policies while delivering an exceptional client experience.

The role emphasizes accuracy, risk awareness, and collaboration within the team to recover past-due balances across multiple portfolios and to support Citi's