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Citi Group; Estado de México; On-site; MXN 360,000 - 480,000; Full time

Job summary

Citi is seeking a Collections Specialist 3 in a full-time role to actively manage delinquency issues through skilled negotiation and problem-solving. The position emphasizes adherence to established procedures, quality standards, and regulatory compliance while servicing a diverse portfolio of products and clients.

The candidate will support routine collections activities, communicate clearly with clients, and contribute to improving recovery rates across portfolios.

Qualifications

• 1 year experience in collections or similar role.
• Ability to follow procedures and work under supervision.

Responsibilities

• Performs Collection Specialist 2 duties plus: Utilizes advanced negotiation skills to resolve delinquency issues.
• Researches problems, such as skip tracing, to develop external contacts.
• Shares knowledge with less experienced collectors.
• Has increased opportunity to interpret procedures by choosing among alternatives to resolve delinquencies.
• Increase the recovery of the past due portfolio of the different collection portfolios.
• Comply with the goals and parameters of the established operational process.
• Provide telephone collection service to the client.
• Meet client needs while delivering an exceptional client experience measured by metrics.
• Assess risk when business decisions are made, safeguarding Citi and assets by ensuring compliance with laws and policies.

Skills

Negotiation

Decision making

Problem solving

Under pressure

Client needs

Education

High School diploma

Job description

The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols - follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.

Responsibilities:

• Performs Collection Specialist 2 duties plus: Utilizes advanced negotiation skills to resolve delinquency issues. Researches problems, such as skip tracing, to develop external contacts. Shares knowledge with less experienced collectors. Has increased opportunity to interpret procedures instructions by choosing among alternative courses of action to resolve delinquencies. Works under general supervision and established procedures. May support a range of products services. Applies detailed knowledge of a wide range of specialized administrative technical skills; and most of the impact is related to the accuracy of tasks performed. Understands how duties relate integrate with others in the team unit.
• Increase the Recovery of the past due portfolio of the different collection portfolios
• Comply with the goals and parameters of the established operational process
• Ensure compliance with quality objectives and compliance with institutional policies
• Provide the telephone collection service to the client
• Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• work under pressure Decision making Problem solving Negotiation client needs or organizational issues while remaining focused, frustration tolerance
• 1 year experience

Education:

High School diploma or equivalent

Job Family Group:

Operations - Collections Default

Job Family:

Core Collections

Time Type:

Full time

Most Relevant Skills:

Please see the requirements listed above.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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