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Citi Group; Metepec; On-site; MXN 240,000 - 360,000; Full time

Job summary

Citigroup in Mexico is seeking a Collections Specialist 3 to handle a range of delinquency cases with guidance under general supervision. You will apply detailed knowledge of collection procedures, perform high-quality negotiations, and ensure adherence to regulatory and internal policies while delivering an exceptional client experience.

The role emphasizes accuracy, risk awareness, and collaboration within the team to recover past-due balances across multiple portfolios and to support Citi's

Qualifications

• Experience with collections processes and guidelines.
• Ability to negotiate effectively and resolve delinquent accounts.
• Comfort with following defined procedures and policies.

Responsibilities

• Performs Collection Specialist 2 duties plus: utilizes advanced negotiation skills to resolve delinquency issues.
• Researches problems (e.g., skip tracing) to develop external contacts.
• Shares knowledge with less experienced collectors and follows established procedures.

Skills

Under pressure

Decision making

Problem solving

Negotiation

Customer focus

Education

High School diploma or equivalent

Job description

The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols - follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.

Responsibilities

• Performs Collection Specialist 2 duties plus: Utilizes advanced negotiation skills to resolve delinquency issues. Researches problems, such as skip tracing, to develop external contacts. Shares knowledge with less experienced collectors. Has increased opportunity to interpret procedures instructions by choosing among alternative courses of action to resolve delinquencies. Works under general supervision and established procedures. May support a range of products services. Applies detailed knowledge of a wide range of specialized administrative technical skills; and most of the impact is related to the accuracy of tasks performed. Understands how duties relate integrate with others in the team unit.
• Increase the Recovery of the past due portfolio of the different collection portfolios
• Comply with the goals and parameters of the established operational process
• Ensure compliance with quality objectives and compliance with institutional policies
• Provide the telephone collection service to the client
• Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• work under pressure Decision making Problem solving Negotiation
• client needs or organizational issues while remaining focused, frustration tolerance
• 1 year experience

Education

• High School diploma or equivalent

Job Family Group

Operations - Collections Default

Job Family

Core Collections

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.