Especialista en atención al cliente I | Customer Support Specialist I

Ceridian HCM, Inc; México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global human capital management company in Mexico is seeking a Customer Service Representative. In this role, you will address customer inquiries, resolve issues, and provide exceptional service through various communication channels. Ideal candidates will have over 2 years of call center experience, strong verbal and written communication skills, and a knack for problem-solving. This position offers opportunities for professional growth and a supportive work environment.

Servicios

Comprehensive wellness initiatives

Competitive pay and benefits

Volunteer days and community impact opportunities

Formación

• 2+ years experience in a call center environment.
• Ability to handle escalated/difficult situations.
• Exhibit patience and confidence.

Responsabilidades

• Provide exceptional customer service through phone and email.
• Accurately resolve customer issues, ensuring their satisfaction.
• Collaborate with team members for a seamless customer experience.

Conocimientos

Strong English Verbal and Written Communication Skills

Extensive Customer Service Experience

Ability to Multitask

Results-oriented driven

Problem-Solving Skills

Flexibility and adaptability

Descripción del empleo

Mexico

Job Description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better - Reflects our commitment to employees, customers, partners and communities globally.

About the Opportunity

Provide consistent quality of customer service and support on Dayforce products and services. You will be responsible for handling inbound calls/emails in a fast-paced call center environment.

What you’ll get to do

• Customer Service: Provide exceptional customer service by addressing customer inquiries, concerns, and issues through various communication channels, such as phone and email
• Problem Resolution: Accurately assess and resolve customer issues, ensuring their satisfaction and providing timely solutions
• Product Knowledge: Possess a deep understanding of the company's products or services and effectively communicate relevant information to customers
• Compliance: Adhere to company policies, procedures, and compliance standards when handling customer interactions
• Documentation: Maintain accurate records of customer interactions, transactions, comments, and complaints
• Feedback: Provide feedback and insights to improve customer service, processes, or product offerings
• Team Collaboration: Collaborate with team members, leadership, and other departments to ensure a seamless customer experience and ensure personal and team goals are met
• Case Management: Manage customer cases, tracking progress and ensuring timely resolution and follow-up
• Provide quality interactions; all day, everyday

Skills and experience we value

• Strong English Verbal and Written Communication Skills
• Extensive Customer Service Experience
• Ability to Multitask
• Results-oriented driven
• Problem-Solving Skills
• Familiarity with computers and telephone etiquette
• Flexibility and adaptability to work in a fast-paced environment
• Capacity to work flexible working hours.
• Thrive in a fast-paced working environment.
• An ability to be an effective, active and engaged team member

What would make you really stand out

• Exhibiting patience and confidence
• People/Culture sensitivity.
• Advanced soft skills: exactness, positivity, empathy and common sense.
• Ability to handle escalated/difficult situations
• 2 + years experience in a call center environment

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud