Especialista CX - Experiencia del Cliente (Hybrid)

Placements24; Cuernavaca; Ibrido; MXN 180.000 - 300.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Paid time off

Training programs

Descrizione del lavoro

Placements24 is seeking a Customer Experience (CX) and Support Specialist in Cuernavaca, Morelos. You will be the primary contact for customers, handling inquiries across channels, and ensuring a seamless journey.

You should have at least 2 years in CX or customer service, be fluent in Spanish, and comfortable working in a hybrid environment. Health insurance, paid time off, and training opportunities are offered to support your success.

Competenze

• Excellent verbal and written communication in Spanish.
• Minimum of 2 years in customer service or CX roles.
• Experience with CRM and customer support tools.

Mansioni

• Respond to inquiries via phone, email, and chat in a timely manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues; escalate when needed.
• Document interactions and resolutions in the CRM system.
• Collaborate with internal teams to improve the customer journey.

Conoscenze

Spanish proficiency

Active listening

Problem solving

Communication skills

Customer service mindset

Formazione

High school diploma

Associate/Bachelor's a plus

Strumenti

CRM software

Descrizione del lavoro

Placements24 is seeking a Customer Experience (CX) and Support Specialist in Cuernavaca, Morelos. You will be the primary contact for customers, handling inquiries across channels, and ensuring a seamless journey.

You should have at least 2 years in CX or customer service, be fluent in Spanish, and comfortable working in a hybrid environment. Health insurance, paid time off, and training opportunities are offered to support your success.