ERP Application Support Specialist

Epicor; Monterrey; Presencial; MXN 429.701 - 601.581; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive health and wellness benefits

Free LinkedIn Learning licenses

Career development opportunities

Inclusive global workplace

Work-life balance policies

Descripción de la vacante

Epicor in Monterrey, Mexico, seeks an Application Expert Support to provide technical assistance through various communication channels. The ideal candidate must possess strong analytical and troubleshooting skills and a service-oriented approach, with at least three years of related experience preferred. Essential qualifications include a degree in Finance/Accounting, IT/Systems, or Manufacturing/Supply Chain. The role offers excellent benefits, including health and wellness programs, career development opportunities, and a focus on work-life balance.

Formación

• Minimum of three years related experience, with customer service experience being valued.
• Willingness to learn and explore new technologies.
• Demonstrated expertise in meeting business needs with technology solutions.

Responsabilidades

• Provide technical support via phone, email, and fax.
• Respond to client calls professionally, providing appropriate solutions.
• Ensure service quality levels are maintained and adhered to.

Conocimientos

Excellent verbal communication skills

Strong analytical skills

Troubleshooting abilities

Service-oriented mindset

Educación

Degree in Finance/Accounting, IT/Systems, or Manufacturing/Supply Chain-related fields

Herramientas

ERP knowledge

Programming in SQL

Descripción del empleo

Epicor in Monterrey, Mexico, seeks an Application Expert Support to provide technical assistance through various communication channels. The ideal candidate must possess strong analytical and troubleshooting skills and a service-oriented approach, with at least three years of related experience preferred. Essential qualifications include a degree in Finance/Accounting, IT/Systems, or Manufacturing/Supply Chain. The role offers excellent benefits, including health and wellness programs, career development opportunities, and a focus on work-life balance.