ERP Application Expert Support – Monterrey

EPIND Epicor India; Monterrey; Presencial; MXN 520.201 - 867.002; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive health and wellness benefits

Opportunities for mentorship and continuing education

Free LinkedIn Learning licenses

Programs to support education costs

Inclusive global workplace

Policies for work-life balance

Support for international relocations

Descripción de la vacante

EPIND Epicor India is seeking an Application Expert Support professional based in Monterrey, Mexico, to provide technical support through various communications. The ideal candidate will have a degree in Finance, IT, or related fields and at least three years of customer service experience.

Responsibilities include responding to client inquiries, troubleshooting, and ensuring service quality. The role requires strong communication skills in English and the ability to work independently.

Epicor offers a collaborative, inclusive workplace with benefits focusing on health, education, and work-life balance.

Formación

• Degree in relevant field required.
• Minimum of three years related experience preferred.
• Fluency in English required.

Responsabilidades

• Respond to client calls professionally.
• Interact with clients for troubleshooting and support.
• Ensure service quality levels are maintained.
• Handle all issues in a timely manner.

Conocimientos

Verbal communication skills (English)

Analytical and troubleshooting skills

Problem-solving skills

Customer service experience

Ability to work independently

Willingness to learn

Educación

Degree in Finance/Accounting, IT/Systems, or Manufacturing/Supply Chain-related fields

Herramientas

Microsoft operating systems

SQL

Database administration

Descripción del empleo

EPIND Epicor India is seeking an Application Expert Support professional based in Monterrey, Mexico, to provide technical support through various communications. The ideal candidate will have a degree in Finance, IT, or related fields and at least three years of customer service experience.

Responsibilities include responding to client inquiries, troubleshooting, and ensuring service quality. The role requires strong communication skills in English and the ability to work independently.

Epicor offers a collaborative, inclusive workplace with benefits focusing on health, education, and work-life balance.