ERP Support Specialist - Tech Troubleshooting

EPIND Epicor India; Monterrey; Presencial; MXN 520.201 - 780.301; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay and benefits

Health and wellness benefits

Education support programs

Career development opportunities

Descripción de la vacante

EPIND Epicor India is seeking a Customer Support Specialist to provide technical support from our Monterrey office. You will engage with clients through calls, emails, and faxes, ensuring solutions are provided effectively.

The ideal candidate will possess a degree in relevant fields and have strong analytical and problem-solving skills, along with fluency in English. This role offers competitive pay, health benefits, and opportunities for career development.

Formación

• Minimum of three years related experience, preferred but not essential.
• Ability to work independently with minimal supervision in a stressful environment.
• Demonstrated expertise in technology solutions.

Responsabilidades

• Respond to client calls in a professional manner.
• Interact with clients for technical support and troubleshooting.
• Ensure service quality levels are maintained.

Conocimientos

Customer service experience

Analytical skills

Problem-solving

Fluency in English

Educación

Degree in Finance/Accounting, IT/Systems, or Manufacturing/Supply Chain

Herramientas

SQL programming

Microsoft operating systems

Descripción del empleo

EPIND Epicor India is seeking a Customer Support Specialist to provide technical support from our Monterrey office. You will engage with clients through calls, emails, and faxes, ensuring solutions are provided effectively.

The ideal candidate will possess a degree in relevant fields and have strong analytical and problem-solving skills, along with fluency in English. This role offers competitive pay, health benefits, and opportunities for career development.