Enterprise Learning Experience Design Director

Farmers Insurance Careers Mexico; México; On-site; MXN 800,000 - 1,200,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based bonuses

Training and development resources

Job summary

Farmers Insurance Careers Mexico is seeking an Enterprise Learning Training Design Manager to lead the CAS Training Design team in creating high-quality, scalable learning experiences.

You will oversee Learning Experience Designers, Content Developers, and rotation resources, guiding instructional quality, accessibility, and technical standards to align solutions with operational needs and business outcomes.

Qualifications

• Significant experience in instructional design, learning experience design, training development, educational technology, or a related field.
• Demonstrated experience leading, mentoring, or coaching design professionals or content development teams.
• Strong understanding of instructional design methodologies, adult learning principles, and digital learning development.
• Experience reviewing learning materials and providing detailed feedback on instructional effectiveness, visual design, accessibility, usability, and technical quality.
• Experience managing multiple projects, balancing team capacity, prioritizing requests, and delivering high-quality work within established timelines.
• Ability to evaluate business needs and recommend appropriate learning solutions based on complexity, urgency, scalability, and expected impact.
• Experience with e-learning development tools, digital learning platforms, and multimedia learning solutions.
• Strong understanding of visual design principles, content structure, learner experience, and accessibility considerations.
• Ability to collaborate effectively with business stakeholders, subject matter experts, designers, developers, and operational leaders.
• Strong coaching, communication, problem-solving, and decision-making skills.
• Fluent English, with the ability to communicate effectively with international stakeholders.
• Bachelor’s degree preferred in Instructional Design, Instructional Technology, Educational Technology, Curriculum and Instruction, Adult Learning, Project Management, or a related field.
• Additional knowledge of Cognitive Psychology, Learning Sciences, Graphic Design, UX Design, Multimedia Design, Human-Computer Interaction, Accessibility, Organizational Development, or Business Management is an advantage.

Responsibilities

• Lead, coach, and develop Learning Experience Designers and Content Developers, promoting high-quality work and continuous improvement.
• Establish and maintain instructional design, visual design, accessibility, and technical quality standards across learning materials.
• Review learning assets and provide actionable feedback to improve instructional effectiveness, usability, and learner experience.
• Manage team workload, project priorities, resource allocation, and deadlines to ensure efficient and timely delivery.
• Guide the selection of appropriate learning solutions, including e-learning, videos, job aids, performance support, and supervisor-led coaching.
• Partner with business leaders and subject matter experts to align learning solutions with operational needs and business objectives.
• Drive the evolution toward a scalable, capability-based learning model that embeds learning into everyday work.
• Promote the use of learning technologies, innovative design practices, and AI tools to improve development efficiency and learning outcomes.
• Develop reusable frameworks, templates, and best practices to improve consistency, scalability, and team effectiveness.
• Identify opportunities to improve learning processes, content quality, and business performance through continuous evaluation and innovation.

Job description

Farmers Insurance Careers Mexico is seeking an Enterprise Learning Training Design Manager to lead the CAS Training Design team in creating high-quality, scalable learning experiences.

You will oversee Learning Experience Designers, Content Developers, and rotation resources, guiding instructional quality, accessibility, and technical standards to align solutions with operational needs and business outcomes.