FBS (Mexico) - Enterprise Learning Training Design Manager

Farmers Insurance Careers Mexico; México; On-site; MXN 800,000 - 1,200,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based bonuses

Training and development resources

Job summary

Farmers Insurance Careers Mexico is seeking an Enterprise Learning Training Design Manager to lead the CAS Training Design team in creating high-quality, scalable learning experiences.

You will oversee Learning Experience Designers, Content Developers, and rotation resources, guiding instructional quality, accessibility, and technical standards to align solutions with operational needs and business outcomes.

Qualifications

• Significant experience in instructional design, learning experience design, training development, educational technology, or a related field.
• Demonstrated experience leading, mentoring, or coaching design professionals or content development teams.
• Strong understanding of instructional design methodologies, adult learning principles, and digital learning development.
• Experience reviewing learning materials and providing detailed feedback on instructional effectiveness, visual design, accessibility, usability, and technical quality.
• Experience managing multiple projects, balancing team capacity, prioritizing requests, and delivering high-quality work within established timelines.
• Ability to evaluate business needs and recommend appropriate learning solutions based on complexity, urgency, scalability, and expected impact.
• Experience with e-learning development tools, digital learning platforms, and multimedia learning solutions.
• Strong understanding of visual design principles, content structure, learner experience, and accessibility considerations.
• Ability to collaborate effectively with business stakeholders, subject matter experts, designers, developers, and operational leaders.
• Strong coaching, communication, problem-solving, and decision-making skills.
• Fluent English, with the ability to communicate effectively with international stakeholders.
• Bachelor’s degree preferred in Instructional Design, Instructional Technology, Educational Technology, Curriculum and Instruction, Adult Learning, Project Management, or a related field.
• Additional knowledge of Cognitive Psychology, Learning Sciences, Graphic Design, UX Design, Multimedia Design, Human-Computer Interaction, Accessibility, Organizational Development, or Business Management is an advantage.

Responsibilities

• Lead, coach, and develop Learning Experience Designers and Content Developers, promoting high-quality work and continuous improvement.
• Establish and maintain instructional design, visual design, accessibility, and technical quality standards across learning materials.
• Review learning assets and provide actionable feedback to improve instructional effectiveness, usability, and learner experience.
• Manage team workload, project priorities, resource allocation, and deadlines to ensure efficient and timely delivery.
• Guide the selection of appropriate learning solutions, including e-learning, videos, job aids, performance support, and supervisor-led coaching.
• Partner with business leaders and subject matter experts to align learning solutions with operational needs and business objectives.
• Drive the evolution toward a scalable, capability-based learning model that embeds learning into everyday work.
• Promote the use of learning technologies, innovative design practices, and AI tools to improve development efficiency and learning outcomes.
• Develop reusable frameworks, templates, and best practices to improve consistency, scalability, and team effectiveness.
• Identify opportunities to improve learning processes, content quality, and business performance through continuous evaluation and innovation.

Job description

Farmers– where ambition meets opportunity.

Farmers is known for more than its unforgettable jingle – it’s a team with a passion for purpose and making a real difference in people’s lives. Farmers employees deliver peace of mind when it matters most. The organization’s results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on the team. Farmers employees tackle challenges head-on, learn from every experience and measure their impact on the customers who trust them.

About the Role

The Enterprise Learning Training Design Manager will lead the CAS Training Design team in developing high-quality, scalable learning experiences that improve employee capabilities, operational performance, retention, and business results across Farmers. This role manages Learning Experience Designers, Content Developers, and rotational design resources, providing direction, coaching, and quality oversight to ensure learning solutions meet consistent instructional, visual design, accessibility, and technical standards. The team is evolving from a traditional trainer-led delivery model toward a modern, capability-based learning ecosystem that embeds learning into everyday work through technology, performance support, and leaders as teachers. As a key leader in this transformation, you will help determine the most effective learning approach for each business need, whether that means developing an interactive digital module, a concise job aid, a short video, or resources that enable supervisors to coach employees directly. The ideal candidate combines strong instructional design expertise with people leadership, attention to detail, sound judgment, and the ability to balance quality, speed, and business impact in a fast-paced environment.

Essential Job Functions

• Lead, coach, and develop Learning Experience Designers and Content Developers, promoting high-quality work and continuous improvement.
• Establish and maintain instructional design, visual design, accessibility, and technical quality standards across learning materials.
• Review learning assets and provide actionable feedback to improve instructional effectiveness, usability, and learner experience.
• Manage team workload, project priorities, resource allocation, and deadlines to ensure efficient and timely delivery.
• Guide the selection of appropriate learning solutions, including e-learning, videos, job aids, performance support, and supervisor-led coaching.
• Partner with business leaders and subject matter experts to align learning solutions with operational needs and business objectives.
• Drive the evolution toward a scalable, capability-based learning model that embeds learning into everyday work.
• Promote the use of learning technologies, innovative design practices, and AI tools to improve development efficiency and learning outcomes.
• Develop reusable frameworks, templates, and best practices to improve consistency, scalability, and team effectiveness.
• Identify opportunities to improve learning processes, content quality, and business performance through continuous evaluation and innovation.

Experience Requirements

• Significant experience in instructional design, learning experience design, training development, educational technology, or a related field.
• Demonstrated experience leading, mentoring, or coaching design professionals or content development teams.
• Strong understanding of instructional design methodologies, adult learning principles, and digital learning development.
• Experience reviewing learning materials and providing detailed feedback on instructional effectiveness, visual design, accessibility, usability, and technical quality.
• Experience managing multiple projects, balancing team capacity, prioritizing requests, and delivering high-quality work within established timelines.
• Ability to evaluate business needs and recommend appropriate learning solutions based on complexity, urgency, scalability, and expected impact.
• Experience with e-learning development tools, digital learning platforms, and multimedia learning solutions.
• Strong understanding of visual design principles, content structure, learner experience, and accessibility considerations.
• Ability to collaborate effectively with business stakeholders, subject matter experts, designers, developers, and operational leaders.
• Strong coaching, communication, problem-solving, and decision-making skills.
• Fluent English, with the ability to communicate effectively with international stakeholders.
• Bachelor’s degree preferred in Instructional Design, Instructional Technology, Educational Technology, Curriculum and Instruction, Adult Learning, Project Management, or a related field.
• Additional knowledge of Cognitive Psychology, Learning Sciences, Graphic Design, UX Design, Multimedia Design, Human-Computer Interaction, Accessibility, Organizational Development, or Business Management is an advantage.

Benefits

This position offers a competitive compensation and benefits package designed to support your wellbeing, growth, and work–life balance. While specific benefits may vary by country and employee level, offerings generally include competitive salary opportunities, performance-based bonuses, comprehensive benefits, and ongoing training and development resources.

Important Hiring Conditions and Disclosures

• Personal Data Processing: The personal data provided during the recruitment and selection process will be collected, processed, and retained for legitimate recruitment and compliance purposes, in accordance with applicable data protection and privacy laws and FBS internal policies.
• Legal Authorization to Work: Employment with FBS is conditional upon the candidate having valid, local legal authorization to work in the country where the role is based at the time of hire. FBS does not sponsor or obtain work authorization unless explicitly stated.
• Exclusivity of Employment and Conflict of Interest: Upon acceptance of an offer and during employment with FBS, employees will not be permitted to engage in parallel employment, professional activities, or paid work for other entities. Any ownership, partnership, directorship, or participation in other businesses or companies must be fully disclosed and formally reviewed in accordance with FBS internal conflict‑of‑interest and external engagement policies prior to the start date or as soon as such circumstances arise.

Failure to comply with these conditions may impact the hiring decision or employment continuation.

About Farmers Insurance

Farmers Insurance® and Farmers® are tradenames for a group of insurers providing insurance for automobiles, homes and small businesses and a wide range of other insurance and financial services products. Farmers Insurance Exchange, the largest of the three primary insurers that make up Farmers Insurance, is recognized as one of the largest U.S. companies on the 2025 Fortune 500 list. For more information about Farmers Insurance, visit Farmers.com.