Enterprise CSM - LATAM Lead, AI-Driven SaaS

Paystand; México; On-site; MXN 600,000 - 900,000; Full time

Job summary

Paystand is seeking an experienced Customer Success Manager to help LATAM customers extract measurable value from our blockchain-enabled payments platform across Paystand and Yaydoo in Mexico. You will manage relationships after implementation, drive adoption, coordinate cross-functional teams, and help customers improve how they manage payments, collections, and accounts receivable.

The role focuses on owning the Mexico Enterprise account, renewing contracts, and ensuring a high-quality

Qualifications

• 3 to 5 years of experience in Customer Success, Account Management, Strategic Account Management, or a similar customer-facing role in SaaS.
• Proven ability to manage mid-market or enterprise customer relationships, including renewals, stakeholder communication, issue resolution, and account growth.

Responsibilities

• Own and manage a portfolio of customer accounts across Paystand and Yaydoo in LATAM, building trusted relationships with key users and decision-makers.
• Serve as the primary owner for the Enterprise customer in Mexico, ensuring clear communication, renewal readiness, and high-quality customer experience.
• Coordinate customer requests across Product, Delivery, Finance, Operations, and other internal teams to ensure issues are prioritized, tracked, and resolved.
• Drive adoption of Paystand and Yaydoo solutions through proactive engagement, training, business reviews, best-practice guidance, and usage analysis.
• Monitor customer health using adoption, engagement, retention, support, renewal, and satisfaction indicators; identify risks early and execute action plans.
• Manage renewals, customer communications, follow-ups, and day-to-day account operations with organization and accountability.
• Analyze platform usage and workflows to identify opportunities for optimization, expansion, and stronger business value.
• Provide guidance to customers on invoicing, collections, accounts receivable, reconciliation, and payments workflows.
• Document customer insights and feedback to help improve internal processes and product direction.
• Use AI, automation, and digital tools to reduce manual work and scale account management impact.

Skills

Customer Success

Account Management

Strategic Account Management

SaaS experience

Job description

Paystand is seeking an experienced Customer Success Manager to help LATAM customers extract measurable value from our blockchain-enabled payments platform across Paystand and Yaydoo in Mexico. You will manage relationships after implementation, drive adoption, coordinate cross-functional teams, and help customers improve how they manage payments, collections, and accounts receivable.

The role focuses on owning the Mexico Enterprise account, renewing contracts, and ensuring a high-quality