Senior Enterprise CSM – LATAM Payments & AI-Driven Growth

Cervin; México; On-site; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Major Medical Health Insurance

Stock options

Paid lunches

Job summary

Paystand is seeking a Customer Success Manager to help customers derive measurable value from our blockchain-enabled payments platform across Paystand and Yaydoo. You will own LATAM strategic accounts, coordinate requests across Product, Delivery, Finance, and Operations, and drive renewals while maintaining excellent customer experiences.

Your role requires strong Spanish and English communication, a background in SaaS/fintech, and a data-driven approach to adoption, risk management, and value

Qualifications

• 3 to 5 years of experience in Customer Success, Account Management, Strategic Account Management, or a similar role in SaaS, fintech, or B2B technology.
• Proven ability to manage mid-market or enterprise customer relationships, including renewals and stakeholder communication.
• Strong understanding of adoption, retention, health scoring, risk mitigation, and value realization in SaaS.

Responsibilities

• Own and manage a portfolio of customer accounts across Paystand and Yaydoo, building trusted relationships with key users and stakeholders.
• Serve as the primary owner for Paystand’s Enterprise customer in Mexico, ensuring renewal readiness and high-quality customer experience.
• Coordinate requests across internal teams to prioritize, track, and resolve issues; drive adoption and usage through training and reviews.

Skills

Customer Success

Account Management

Cross-functional teamwork

Spanish & English

Tools

HubSpot

Salesforce

Job description

Paystand is seeking a Customer Success Manager to help customers derive measurable value from our blockchain-enabled payments platform across Paystand and Yaydoo. You will own LATAM strategic accounts, coordinate requests across Product, Delivery, Finance, and Operations, and drive renewals while maintaining excellent customer experiences.

Your role requires strong Spanish and English communication, a background in SaaS/fintech, and a data-driven approach to adoption, risk management, and value