Customer Success Manager

Paystand; México; On-site; MXN 600,000 - 900,000; Full time

Job summary

Paystand is seeking an experienced Customer Success Manager to help LATAM customers extract measurable value from our blockchain-enabled payments platform across Paystand and Yaydoo in Mexico. You will manage relationships after implementation, drive adoption, coordinate cross-functional teams, and help customers improve how they manage payments, collections, and accounts receivable.

The role focuses on owning the Mexico Enterprise account, renewing contracts, and ensuring a high-quality

Qualifications

• 3 to 5 years of experience in Customer Success, Account Management, Strategic Account Management, or a similar customer-facing role in SaaS.
• Proven ability to manage mid-market or enterprise customer relationships, including renewals, stakeholder communication, issue resolution, and account growth.

Responsibilities

• Own and manage a portfolio of customer accounts across Paystand and Yaydoo in LATAM, building trusted relationships with key users and decision-makers.
• Serve as the primary owner for the Enterprise customer in Mexico, ensuring clear communication, renewal readiness, and high-quality customer experience.
• Coordinate customer requests across Product, Delivery, Finance, Operations, and other internal teams to ensure issues are prioritized, tracked, and resolved.
• Drive adoption of Paystand and Yaydoo solutions through proactive engagement, training, business reviews, best-practice guidance, and usage analysis.
• Monitor customer health using adoption, engagement, retention, support, renewal, and satisfaction indicators; identify risks early and execute action plans.
• Manage renewals, customer communications, follow-ups, and day-to-day account operations with organization and accountability.
• Analyze platform usage and workflows to identify opportunities for optimization, expansion, and stronger business value.
• Provide guidance to customers on invoicing, collections, accounts receivable, reconciliation, and payments workflows.
• Document customer insights and feedback to help improve internal processes and product direction.
• Use AI, automation, and digital tools to reduce manual work and scale account management impact.

Skills

Customer Success

Account Management

Strategic Account Management

SaaS experience

Job description

Paystand is the world's leading blockchain-enabled B2B payments network, transforming commercial finance into a software-driven, zero-fee, and open ecosystem. Recognized as a CNBC/Statista 2026 World's Top Fintech company, Paystand delivers over a decade of on-chain payments experience to middle and large enterprises.

Paystand's network services more than one million payors that have moved $20+ billion in volume. With its acquisitions of Yaydoo, Teampay and Bitwage, Paystand's full-stack platform includes agentic AI, its USDb stablecoin, and AR/AP solutions on one tightly integrated network. Its non-profit arm, Paystand.org, advances the mission to democratize finance through Bitcoin and blockchain technology.

What We Do

We built the financial system we always thought should exist: zero fees, zero friction, just your money, faster. Blockchain automates receivables and payables, cuts time-to-cash, and turns every transaction into revenue instead of cost.

Why We Do It

The current system takes a cut from the people who build, create, and grow — and calls it the cost of doing business. We don't buy that. Every fee we eliminate compounds into growth. We're here to decentralize finance and hand the power back to the businesses driving the real economy — extended further through Paystand.org's work to democratize finance through Bitcoin and blockchain.

How We Do It

We don't wait for permission or for the industry to catch up — we build the future of finance ourselves, on-chain, in the open. Small moves now, monumental results later.

Join Us

We're not looking for people who want a job in fintech. We're looking for people who want to build what comes after it. Paystand is where you help lead a financial revolution instead of just reading about one.

We stand on change. Come stand with us.

Role at a Glance

Paystand is looking for an experienced Customer Success Manager to help customers get measurable value from our financial technology platform across Paystand and Yaydoo. This role is responsible for managing customer relationships after implementation, driving adoption, coordinating internal follow-through, and helping customers improve the way they manage payments, collections, accounts receivable, and financial operations.

A key part of this role will be owning Paystand’s most strategic LATAM accounts. The CSM will serve as the main point of contact between customers and Paystand LATAM, coordinating customer requests across Product, Delivery, Finance, and Operations while managing renewals, communications, follow-ups, and day-to-day account operations.

Responsibilities

• Own and manage a portfolio of customer accounts across Paystand, building trusted relationships with key users, decision-makers, and internal stakeholders.
• Serve as the primary owner for Paystand’s Enterprise customer in Mexico, ensuring clear communication, strong follow-through, renewal readiness, and a consistently high-quality customer experience.
• Coordinate customer requests across Product, Delivery, Finance, Operations, and other internal teams to ensure issues are prioritized, tracked, and resolved.
• Drive adoption of Paystand and Yaydoo solutions through proactive engagement, training, business reviews, best-practice guidance, and usage analysis.
• Monitor customer health using adoption, engagement, retention, support, renewal, and satisfaction indicators; identify risks early and execute action plans to improve outcomes.
• Manage renewals, customer communications, follow-ups, and day-to-day account operations with a high level of organization and accountability.
• Analyze platform usage and customer workflows to identify opportunities for optimization, process efficiency, expansion, and stronger business value.
• Provide practical guidance to customers on invoicing, collections, accounts receivable, reconciliation, payments workflows, and related financial operations.
• Document customer insights, recurring issues, and product feedback in a structured way to help improve internal processes and product direction.
• Use AI, automation, and digital tools to reduce manual work, improve customer follow-up, increase decision quality, and scale account management impact.

Key Performance Metrics

• Customer retention and renewal execution.
• Adoption and active platform usage.
• Customer health score improvement and risk reduction.
• Churn prevention and mitigation.
• Expansion support, including upsell and cross-sell opportunities.
• Customer satisfaction, including NPS, CSAT, or equivalent feedback.
• Time-to-value and onboarding/adoption progress.
• Quality and timeliness of customer follow-ups, internal coordination, and account documentation.
• Effective use of AI and automation to improve productivity, visibility, and customer outcomes.

Requirements

• 3 to 5 years of experience in Customer Success, Account Management, Strategic Account Management, or a similar customer-facing role in SaaS, fintech, or B2B technology.
• Proven ability to manage mid-market or enterprise customer relationships, including renewals, stakeholder communication, issue resolution, and account