Enrollment Counselor

Remoto Workforce; Ciudad de México; On-site; MXN 201,000 - 335,000; Full time

Job summary

Remoto Workforce is seeking an Enrollment Counselor to guide families and students toward academic success and higher enrollments. You will counsel, support, and retain students while ensuring parent satisfaction with our programs. Partnerships with schools will be maintained and enrollment drives executed to optimize program reach.

Schedule is 7:00 AM – 4:00 PM Mexico City Time (CDMX). The role requires bilingual English and local language skills, and a Bachelor's degree or higher from an

Qualifications

• Bachelor's degree or higher from an English-speaking university preferred.
• Bilingual fluency in English and the local language.
• Strong interpersonal, communication, and organizational skills.
• Knowledge of in-country K–12 education systems and university opportunities.
• Strong digital literacy with CRM, LMS, and SIS tools (HubSpot, MS 365).
• Positive, enthusiastic professional with responsive communication.

Responsibilities

• Partner with school coordinators, Account and Regional Managers, and marketing to plan enrollment drives.
• Manage course registration, counseling and enrollment processes.
• Learn and maintain up-to-date knowledge of products and services.
• Maintain accurate student and school data in CRM and LMS/SIS systems.
• Communicate with parents and students via calls, email, video and messaging apps.
• Monitor student progress and address issues with Student Success teams.
• Visit partner schools to maintain relationships and program satisfaction.
• Conduct individual and group counseling sessions.
• Support students in course selection, orientation, and academic planning.
• Holds regular check-ins to review progress and career goals.
• Counsel students on in-country work and university pathways using HGS resources.

Skills

Interpersonal skills

Communication skills

Organizational skills

Education

Bachelor's degree or higher from an English-speaking university

Tools

HubSpot

MS 365

CRM/LMS/SIS systems

Job description

The Enrollment Counselor has ongoing interactions with families and students, counseling and supporting them on their path to academic success. This role focuses on maximizing student enrollments, retaining existing students and ensuring parent satisfaction with our programs.

Maintaining successful partner relationships with the schools we serve and executing effective enrollment drives are also imperative.

Schedule: 7:00 AM – 4:00 PM Mexico City Time (CDMX)

Job Duties and Responsibilities

The functions and responsibilities for this position include, but are not limited to:

• Partner with school coordinators, Account and Regional Managers, HGS program managers, and marketing to plan and execute enrollment drives.
• Manage course registration, counseling and enrollment processes.
• Learn and maintain up-to-date knowledge of products and services.
• Maintain accurate student and school data in CRM and LMS/SIS systems.
• Communicate directly with parents and students through multiple channels (calls, email, video, messaging apps).
• Monitor student progress, provide support, and address issues in collaboration with HGS Student Success teams.
• Visit partner schools as needed to maintain relationships and ensure program satisfaction.
• Conduct individual and group counseling sessions.
• Support students in course selection, program orientation, academic planning, and community engagement.
• Hold one-on-one check-ins to review academic progress, community involvement, and postsecondary/career goals.
• Counsel students exploring in-country work, in-country university or university pathways by connecting them with HGS resources and services.
• Perform other duties as assigned.
• Bachelor’s degree or higher from an English‑speaking university preferred.
• Bilingual fluency in English and the local language.
• Strong interpersonal, communication, and organizational skills with the ability to engage students, families, and colleagues.
• Knowledge of in‑country K–12 education systems and university opportunities.
• Strong digital literacy and proficiency with Customer Relationship Management Systems (HubSpot), MS 365 and education management systems (CRM, LMS, SIS).
• Positive, enthusiastic professional with consistent responsiveness across communication platforms.