Service and Clinical Applications Manager

Danaher Corporation; México; On-site; MXN 900,000 - 1,200,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Radiometer, part of Danaher, seeks a Service and Clinical Applications Manager for Mexico. You will lead Field Service and Clinical Applications teams, drive installations, preventive maintenance and training across hospitals, and improve uptime and customer satisfaction.

The role reports to the General Manager and is located on-site in Mexico. Strong leadership, IVD knowledge, and English skills are essential for success.

Qualifications

Responsibilities

• Lead Field Service and Clinical Applications teams with clear KPIs and continuous improvement.
• Manage installations, preventive maintenance and clinical training for large public-sector rollouts.
• Drive service excellence: uptime, fast response, first-time fixes and CRM data integrity.
• Collaborate with Sales and Operations to grow service revenue through renewals and pricing.
• Support distributor networks with technical and clinical expertise and training.

Skills

Field Service Leadership

Clinical Applications

IVD Experience

CRM (Dynamics 365)

Regulatory & Compliance

Education

Bachelor’s degree in Biomedical Engineering

Tools

Microsoft Dynamics 365

IT Networking basics

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Radiometer, one of Danaher’s (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Radiometer, life comes first. Our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. We’re a team that celebrates diverse ideas and continuous improvement. Here, you’ll find a place to grow and make a real impact, with your unique perspective driving us forward in improving patient care. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.

Learn about the Danaher Business Syste m which makes everything possible.

The Service and Clinical Applications Manager is responsible for leading Radiometer Mexico’s Field Service and Clinical Applications teams to ensure the uptime, performance and correct clinical use of our installed base of acute care diagnostic analyzers (blood gas and immunoassay) across public and private hospitals. The role drives installations, preventive maintenance, remote connectivity and customer training, supports our distributor network, (In Mexico and Latin America) directly impacting customer satisfaction, contract renewals and service revenue.

The successfull S&CA Manager will focus on efficency of the service organization and has a strong commercial mindset that understands IVD business, what customer wants and what problems there are in the insdustry.

This position reports to the General Manager and is part of the Leadership team located in Mexico and will be an on-site role.

In this role, you will have the opportunity to:

• Lead, coach and develop Field Service and Clinical Applications teams, aligning priorities, skills and customer support through clear KPIs and continuous improvement.
• Manage installations, preventive maintenance and clinical training, including large public-sector rollouts, to ensure timely go-live and customer readiness.
• Drive service excellence through equipment uptime, fast response, first-time fixes and effective complaint resolution, technical escalation and remote support.
• Partner with Sales, Key Account Leaders and Operations to strengthen customer relationships, recover accounts, address connectivity needs and grow service revenue through renewals and service pricing.
• Support distributor networks with technical and clinical expertise, training, clear communication, escalation management and service performance follow-up.
• Own service CRM processes, ensuring accurate installation records, cases and work orders, effective user training and reliable reporting.
• Ensure regulatory compliance and adherence to corporate procedures, proactively manage risks and maintain control of field service spare parts and materials.

The essential requirements of the job include:

• Bachelor’s degree in Biomedical Engineering, Pharmaceutical Chemistry (QFB), Biotechnology, Electronics or a related field.
• 7+ years of experience in field service, technical support or clinical applications for in vitro diagnostics or medical devices, including 3+ years leading teams.
• Hands‑on experience with installation, troubleshooting and maintenance of clinical laboratory or point‑of‑care analyzers in hospital settings.
• Experience with Mexican public healthcare tenders (IMSS, ISSSTE or state health services) and COFEPRIS regulatory requirements.
• Proficiency in CRM systems (e.g., Microsoft Dynamics 365) and Microsoft Office, and working knowledge of IT network requirements for connected medical devices.
• Must have knowledge of IoT, Cyber Security, Basic Networking or IT system upgrades / troubleshooting experience preferred.
• Advanced English (written and spoken).

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel – 50% travel, overnight, within territory or locations.
• Must be able to lift or maneuver 40 lbs.
• Must have a valid driver’s license and an acceptable driving record.

It would be a plus if you also possess previous experience in:

• Blood gas, critical care or immunoassay analyzers (e.g., Radiometer ABL and AQT platforms) and remote service solutions such as LIVE Connect.
• Managing distributor service networks across Latin America.
• Lean / continuous improvement tools (e.g., DBS, daily management, problem-solving and kaizen).

Radiometer, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info (https://leplb1040.upoint.alight.com/ah-angular-afirst-web/#/web/danaher/cp/preauth-home) .