Engineer I,Systems Reliability Engineering

Levi Strauss & Co.; Ciudad de México; Presencial; MXN 420.000 - 640.000; Jornada completa

Descripción de la vacante

Levi Strauss & Co. in Mexico City is seeking an Engineer I, Systems Reliability Engineer to support our Foundations/Job Scheduling team.

You will provide end-to-end production support for enterprise batch scheduling and workload automation, ensuring services run reliably and incidents are resolved quickly. Reporting to the Operations Lead LATAM, you will triage issues with high-priority incidents, monitor schedules and health, and create runbooks to help the team operate consistently.

Formación

• 3+ years in IT production support or application operations.
• Hands-on experience with enterprise job-scheduling platforms.
• Familiarity with ITSM incident, problem, change management.
• Calm, process-driven approach during live incidents.

Responsabilidades

• Provide end-to-end production support for enterprise scheduling systems.
• Resolve incidents quickly and perform root-cause analysis.
• Monitor batch health, schedules, and alerts.
• Create runbooks and standard operating procedures.
• Coordinate changes with application and infrastructure teams.

Conocimientos

Production support

Job scheduling

ITIL/ITSM

Incident management

Calm under pressure

Educación

Bachelor's degree in Computer Science or Engineering

Herramientas

HCL Workload Automation

Control-M

AutoSys

Descripción del empleo

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.

Introduction

As an Engineer I, Systems Reliability Engineer on our Foundations/Job Scheduling team, you'll help keep enterprise batch job scheduling and workload automation running reliably, so the business processes that depend on it never miss a beat. You'll report to the Operations Lead, Foundations/Job Scheduling (LATAM), and work alongside a team of peer Operations Engineers, partnering closely with application and infrastructure teams across the business. This is a hands‑on, individual‑contributor role focused on day‑to‑day production support, incident resolution, and continuous improvement.

About The Job

• Provide end‑to‑end production support for our enterprise job scheduling and workload automation systems, resolving incidents quickly and getting to root cause to keep services stable.
• Triage and resolve issues with failed, delayed, or stuck batch jobs — including high‑priority incidents — coordinating with other teams and contributing to postmortem documentation.
• Monitor job schedules, batch health, and alerts, proactively flagging jobs at risk and escalating issues before they cause downstream disruption.
• Create and maintain clear support documentation, runbooks, and standard procedures that help the team deliver consistent, reliable service.
• Partner with application, infrastructure, and business teams to align on schedules, dependencies, and planned changes, and help strengthen how the team manages incidents and changes.

About You

• 3+ years of experience in IT production support or application operations, with a bachelor's degree in Computer Science, Engineering, or a related field.
• Hands‑on experience supporting an enterprise job scheduling or workload automation platform, such as HCL Workload Automation, Control‑M, or AutoSys.
• Working knowledge of batch job dependencies and calendars, and how upstream and downstream systems rely on scheduled jobs.
• Solid understanding of core ITSM practices, including incident, problem, and change management.
• Comfortable staying calm and methodical during live incidents, with good judgment on when and how to keep trending.

LOCATION

Mexico, D.F., Mexico

FULL TIME/PART TIME

Full time