Endpoint Experience & Device Management Specialist

NOV; Monterrey; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

NOV is seeking an experienced IT End-User Support Technician to optimize PC technology and end-user endpoints. You will develop workflows, troubleshoot endpoints, and improve service delivery while maintaining data security and strong customer service.

Responsibilities include deploying OS and software, managing Intune/SCCM configurations, and coordinating with multiple vendors to adopt new hardware solutions.

Formación

• 3-4 years of experience in a related IT role.
• Bachelor’s degree or equivalent industry experience required.
• Microsoft 365 Modern Desktop Administrator certification preferred but not required.
• Experience with metrics collection and analysis.
• Experience with process automation.
• Basic knowledge of software and OS deployment.
• PowerShell scripting preferred but not required.
• Power BI knowledge preferred but not required.

Responsabilidades

• Understand packaging and sequencing of applications using Intune, SCCM, PowerShell, or Flexera Admin Studio.
• Coordinate with vendors (Dell, HP, Microsoft, Panasonic, Lenovo, Apple) to assess hardware suitability.
• Deploy OS, patches, software and firmware to many endpoints.
• Manage the servicing lifecycle of Windows OS.
• Manage configurations and endpoint compliance (encryption, patches).
• Maintain data quality in Intune and SCCM databases; purge stale records.
• Develop, document and design new production procedures and quality standards.
• Assist with management of mobile devices and cell phones.
• Set and enforce endpoint device policies for business needs and security.
• Research and develop alternative endpoint strategies.

Conocimientos

+PC troubleshooting

+Customer service

+End-user endpoint experience

+Interpersonal skills

+Problem analysis

+Data security

+Flexibility / multitasking

+Planning and organizing

+Attention to detail

+Process improvement

+Documentation

+Virtualized environments

+Intune or MDM experience

+SCCM / ConfigMgr knowledge

+Citrix / Azure Virtual Desktop

+PowerShell scripting

+PowerBI knowledge

+Microsoft 365 / Modern Desktop

Educación

Bachelor’s degree or equivalent industry experience

Herramientas

Flexera Admin Studio

Intune

SCCM / ConfigMgr

Citrix

Azure Virtual Desktop

PowerShell

PowerBI

Microsoft 365

Descripción del empleo

NOV is seeking an experienced IT End-User Support Technician to optimize PC technology and end-user endpoints. You will develop workflows, troubleshoot endpoints, and improve service delivery while maintaining data security and strong customer service.

Responsibilities include deploying OS and software, managing Intune/SCCM configurations, and coordinating with multiple vendors to adopt new hardware solutions.