Senior Device Management Specialist (Intune, AVD, SCCM)

DXC Technology Company; Ciudad de México; On-site; MXN 700,000 - 1,000,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Wellness program

Retirement savings plan

Paid holidays

Job summary

DXC Technology seeks a Senior Support Analyst – Device Management to lead design, implementation, and administration of device management solutions. You will focus on Intune, SCCM, and AVD, ensuring security, stability, and support for critical business operations across endpoints.

The role involves troubleshooting complex incidents, applying Zero Trust concepts, and collaborating with cross-functional teams.

Qualifications

• Experience as a Senior Support Analyst in Microsoft environments focusing on Intune/Endpoint Manager, AVD, SCCM.
• Expertise in Intune policies, Autopilot, compliance, and administration.
• Deep knowledge of SCCM infrastructure, imaging, policies, and patch management.
• Strong expertise with Group Policy and permissions.
• Experience with VDI solutions (AVD, Citrix, AWS WorkSpaces).
• Hands-on with Thin Clients (IGEL, Dell Wyse, HP).
• Solid knowledge of Azure AD, identity, and access management.
• Experience with PowerShell for automation and troubleshooting.
• Understanding of networking, VPN, DNS for VDI environments.

Responsibilities

• Design, implement, and configure Microsoft Intune with a focus on Autopilot and endpoint security.
• Design, implement, and administer SCCM environments and policies.
• Architect and manage Azure Virtual Desktop environments including Host Pools and user profiles.
• Support and configure Thin Clients (IGEL, Dell Wyse, HP ThinPro).
• Apply security baselines and Zero Trust concepts across endpoints; enable MFA/Conditional Access.
• Troubleshoot complex incidents escalated from Level 1/2; perform RCA and implement permanent fixes.
• Create and maintain documentation and ITIL-aligned processes.

Skills

Intune / Endpoint Manager

Azure Virtual Desktop

SCCM

IGEL, Dell Wyse, HP ThinPro

Windows Autopilot

Zero Trust & MFA

PowerShell

Group Policy

Azure Active Directory

Troubleshooting & RCA

Education

Microsoft certifications in Azure / Intune / AVD / Configuration Manager

Tools

Microsoft Intune

SCCM

Azure Virtual Desktop

IGEL / Dell Wyse / ThinPro

FSLogix

Job description

DXC Technology seeks a Senior Support Analyst – Device Management to lead design, implementation, and administration of device management solutions. You will focus on Intune, SCCM, and AVD, ensuring security, stability, and support for critical business operations across endpoints.

The role involves troubleshooting complex incidents, applying Zero Trust concepts, and collaborating with cross-functional teams.