End-User IT Support Specialist

Vertiv Co; Mexicali; Presencial; MXN 688.000 - 977.000; Jornada completa

Descripción de la vacante

Vertiv is seeking an IT Helpdesk Technician in Mexicali to respond to tickets, troubleshoot hardware and software, and assist in deployments following corporate guidelines. You will provide second-level support and help with outages, installations, and local backups while maintaining data confidentiality.

Join a team focused on security, teamwork, and continuous improvement, supporting IT projects and ensuring operational excellence within a global infrastructure leader.

Formación

• A+ certificate or 1-2 years’ experience in an end user support environment.
• 1-3 years of experience in MS Windows desktop operating system deployment.
• Basic understanding of Software Distribution and Patch Management tools.
• Experience with ITSM systems like ServiceNow.
• Basic knowledge of network infrastructure and security principles.

Responsabilidades

• Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary.
• Provide second-level user support for hardware and software issues.
• Assist in hardware and software installation/configuration according to corporate policies and guidelines.
• Aid in troubleshooting and diagnosing hardware/software errors.
• Support PC replacement programs and emergency equipment exchanges.
• Provide hands-on assistance for IT project implementations.
• Help with local backup operations in alignment with corporate policies.
• Maintain confidentiality on all user data and related information.
• Perform miscellaneous job-related duties as assigned.

Conocimientos

End-user support

Windows deployment

Networking basics

IT security basics

Troubleshooting

Educación

A+ certificate

Herramientas

ServiceNow

Descripción del empleo

Vertiv is seeking an IT Helpdesk Technician in Mexicali to respond to tickets, troubleshoot hardware and software, and assist in deployments following corporate guidelines. You will provide second-level support and help with outages, installations, and local backups while maintaining data confidentiality.

Join a team focused on security, teamwork, and continuous improvement, supporting IT projects and ensuring operational excellence within a global infrastructure leader.