Ejecutivo de Atención al Cliente Remoto

Auxein Mexico; Xico; Remote; MXN 223,000 - 357,000; Full time

Benefits offered by this job

Health insurance

Job summary

Auxein Mexico is hiring a Customer Support Specialist to join a fully remote team serving customers in Mexico. You will handle inquiries via email, chat, and phone, resolve issues, and maintain CRM records.

The role emphasizes independence, reliability, and proactive problem solving in a remote-first environment. Requirements include proven CS experience, strong Spanish communication, and familiarity with CRM software and ticketing systems.

Qualifications

• Proven experience in a customer support or similar client-facing role.
• Excellent written and verbal communication in Spanish.
• Proficiency with modern CRM software and ticketing systems.

Responsibilities

• Provide high-quality customer support via email, chat, and phone channels.
• Address and resolve customer issues, questions, and concerns promptly.
• Maintain detailed records of customer interactions in the CRM.
• Educate customers on product usage and best practices.
• Identify trends and escalate feedback for product improvements.

Skills

Customer support

Spanish fluency

Education

High school diploma

Tools

CRM software

Ticketing systems

Job description

Auxein Mexico is hiring a Customer Support Specialist to join a fully remote team serving customers in Mexico. You will handle inquiries via email, chat, and phone, resolve issues, and maintain CRM records.

The role emphasizes independence, reliability, and proactive problem solving in a remote-first environment. Requirements include proven CS experience, strong Spanish communication, and familiarity with CRM software and ticketing systems.